Manager, Genesis After-Sales (llinois/Northern Indiana/Missouri)
Hyundai Motor Company · Plano, TX · 1 mo ago
Business Development$80k–$120k/yrFull-time
We need to output HTML fragment with sections only if real content. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The posting includes sections: "What You Will Do" (Responsibilities), "What You Will Bring To The Role" (Requirements/Qualifications/Skills), "What Hyundai Can Offer You" (Benefits, Pay). Also there is "WORK MODEL Field" maybe not needed. Also "How You Will Make An Impact" is part of responsibilities. Also "What Happens Next" is application instructions, should be removed. Also "Other Details" includes physical requirements, EEO, etc. Remove boilerplate.
We need to preserve all substantive info. So we need to extract:
- About the role: maybe the introductory paragraph about Hyundai and rethinking business etc. That's about the role? Could be considered "About the role". We'll include that as
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The posting includes sections: "What You Will Do" (Responsibilities), "What You Will Bring To The Role" (Requirements/Qualifications/Skills), "What Hyundai Can Offer You" (Benefits, Pay). Also there is "WORK MODEL Field" maybe not needed. Also "How You Will Make An Impact" is part of responsibilities. Also "What Happens Next" is application instructions, should be removed. Also "Other Details" includes physical requirements, EEO, etc. Remove boilerplate.
We need to preserve all substantive info. So we need to extract:
- About the role: maybe the introductory paragraph about Hyundai and rethinking business etc. That's about the role? Could be considered "About the role". We'll include that as About the role
with paragraphs.
- Responsibilities: combine "What You Will Do" and "How You Will Make An Impact" bullet list? The text is prose with many sentences. We need to use - for any list of duties/requirements/benefits. The posting does not have explicit bullet list but we can treat each sentence as a list item? The instruction: "Use
- for any list of duties/requirements/benefits". If the content is not already a list, we could keep as
. But better to convert each duty into
- . However we must preserve all substantive info; converting sentences to list items is okay as long as we don't lose info. We'll produce
with each duty as - . Might be many items; okay.
- Requirements/Qualifications/Skills: The "What You Will Bring To The Role" includes education, experience, industry knowledge, skills (communication, PC, problem solving, customer service, business/financial literacy, organizational/planning, negotiation/problem resolution, performance focus, driver's license). We can split into sections: Requirements (education, experience), Qualifications (industry knowledge), Skills (the rest). But we can also combine into one section "Requirements" with list. However we have headings for Requirements, Qualifications, Skills. We should use them only if we have specific content. We'll create:
Requirements
with education and experience.
Qualifications
with industry knowledge.
Skills
with the list of skills.
But we need to ensure not to create empty sections. We'll fill them.
- Benefits: The "What Hyundai Can Offer You" includes compensation range, vehicle lease allowance, holiday pay, vacation/sick time, healthcare insurance, 401(K) match, additional 401(K) employer enhanced contribution, basic life insurance, disability, mental health program, health advocate. Also maybe "Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)". We'll create Benefits section with list.
- Pay: The compensation range is $80,000 - $120,000 annual base salary. That's pay. We could put Pay section with that. But we could also include pay in Benefits. However we have separate Pay heading; we should create Pay section only if posting states it. It does state compensation range. So we will create Pay
with $80,000 - $120,000 annual base salary
. Also maybe mention vehicle lease allowance as benefit not pay.
- Schedule: Not mentioned; no schedule info. So we omit Schedule section.
- Also we might need to include "About the role" section with the introductory paragraphs about Hyundai and rethinking business etc. Let's extract that:
"At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today."
That's about the role/company. We'll put as About the role
with ...
.
Now responsibilities: We need to list duties. Let's extract bullet points from "What You Will Do" and "How You Will Make An Impact". The text after "What You Will Do" is a paragraph: "The Manager, Genesis After-Sales serves as the liaison between Genesis Motor America and the Genesis stores. This person works to improve retailer performance in the areas of customer retention, customer satisfaction, parts and accessory sales and profitability. The role communicates, implements, and assists retailers through programs, policies, and procedures, which develop and promote well –managed, profitable parts and service departments. Candidate must be able to analyze retailer parts & service operations, identify deficiencies and recommend corrective actions to ensure retailer provides proper Genesis brand image while improving retailer profitability."
Then "How You Will Make An Impact" is a long sentence with many items separated by periods? Actually it's a paragraph with many clauses separated by periods. We can split each clause as a duty.
Let's list duties:
1. Regularly contact retailers to communicate, implement and administer GMA programs, policies and procedures.
2. Monitor and advise retailer and regional management of retailer’s performance/adherence to policies and procedures in such areas of Customer Retention, Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc.
3. Communicate GMA assigned objectives and work with retailers to ensure progress towards attainment of objectives.
4. Provide technical support as required to verify vehicle operating issues, warranty repair procedures and customer concerns.
5. Provide feedback to GMA in written reports.
6. Monitor retailer performance with respect to the GMA retailer agreement.
7. Provide recommendations on operational improvements to Retailer and store managers, which maximize customer retention, customer satisfaction, operational effectiveness, market penetration, and retailer parts and service profitability.
8. Ensure consistent training attendance and participation at regional and satellite training classes.
9. Work through retailers to implement processes that improve Customer Retention and Customer Satisfaction, manage the resolution of customer complaints within an assigned district.
10. Meet with customers as required to resolve concerns.
11. Maximize Parts & Accessory Sales in assigned district.
12. Administer GMA Goodwill funds to improve Customer Satisfaction and increase re-purchase intent.
13. Represent Genesis Motor America in Better Business Bureau, State Lemon Law cases; assist corporate attorneys in developing the company’s case and position.
14. Special projects and assignments.
15. Quickly identify areas of deficiencies in the Parts and Service departments and make reasonable suggestions for corrective action.
16. Analyze technical concerns as needed and authorize repairs within Genesis policies and procedures for both warranty and goodwill expenses.
17. Authorize discretionary spending for parts expenses that fall into a goodwill type of situation.
18. Evaluate situations involving customer disputes/concerns and approve the appropriate level of financial assistance to resolve the concern in the best interest of both the customer and Genesis Motor America.
That seems comprehensive.
Now Requirements: Education and experience.
From "What You Will Bring To The Role": "Must be a high school graduate.Bachelor’s degree preferred.Five to seven years of experience of which at least three years of directly related wholesale experience in automotive.Retail experience a plus."
We'll list as - High school graduate (required)
- Bachelor’s degree preferred
- Five to seven years of experience, with at least three years of directly related wholesale experience in automotive
- Retail experience a plus
Now Qualifications: Industry Knowledge – Automotive Retail. Also "Demonstrates a sound understanding of automotive dealer sales/service/parts operations and financial services; uses knowledge and experience to improve operational performance."
We'll list as - Industry Knowledge – Automotive Retail
- Demonstrates a sound understanding of automotive dealer sales/service/parts operations and financial services; uses knowledge and experience to improve operational performance
Now Skills: list:
- Strong written and oral communication skills
- Competent PC user, Proficient in the use of Windows based software applications including Microsoft Excel, Word, Power Point.
- Problem Solving: Uses qualitative and quantitative analytical skills to solve difficult problems; suggests and tests well-reasoned solutions.
- Customer Service Skills: Seeks to understand customer needs and expectations; understands the customer’s position, develops and implements solutions to meet the customer needs; looks for opportunities to become involved.
- Business and Financial Literacy: Demonstrates sound fundamental understanding of business concepts that impact the success and profitability of the organization; understands the implications of key financial indicators; uses financial information to assess the impact or viability of alternative actions.
- Organizational/Planning Skills: Able to apply the methods used to control multiple projects including documentation, prioritizing, tracking, follow-up, and follow-through.
- Negotiation/Problem Resolution Skills: Builds relationships demonstrates integrity and trustworthiness brings conflicts and disagreements into the open and effectively negotiates a resolution; is persuasive and thinks well in impromptu situations. Maintains stability of performance under pressure; reacts well to emergencies; maintains positive composure and confidence in adverse situations.
- Performance/Results Focused: Drives for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles tracks and prioritizes work; sets high standards of performance; pursues aggressive goals and works hard to achieve them; maintains stability of performance under pressure.
- Driver’s license and good driving record required to drive a company car.
We'll put each as - .
Now Benefits: list:
- Compensation Range: $80,000 - $120,000 annual base salary (but we will put in Pay section)
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
We'll put Pay separate: $80,000 - $120,000 annual base salary.
Benefits list excludes compensation.
Now ensure we don't include boilerplate like "What Happens Next", "Other Details", EEO, physical requirements, etc.
Now produce HTML fragment:
About the role
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Responsibilities
- Regularly contact retailers to communicate, implement and administer GMA programs, policies and procedures.
- Monitor and advise retailer and regional management of retailer’s performance/adherence to policies and procedures in such areas of Customer Retention, Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc.
- Communicate GMA assigned objectives and work with retailers to ensure progress towards attainment of objectives.
- Prov
- for any list of duties/requirements/benefits". If the content is not already a list, we could keep as
. But better to convert each duty into
- . However we must preserve all substantive info; converting sentences to list items is okay as long as we don't lose info. We'll produce
- with each duty as
- . Might be many items; okay.
- Requirements/Qualifications/Skills: The "What You Will Bring To The Role" includes education, experience, industry knowledge, skills (communication, PC, problem solving, customer service, business/financial literacy, organizational/planning, negotiation/problem resolution, performance focus, driver's license). We can split into sections: Requirements (education, experience), Qualifications (industry knowledge), Skills (the rest). But we can also combine into one section "Requirements" with list. However we have headings for Requirements, Qualifications, Skills. We should use them only if we have specific content. We'll create:
Requirements
with education and experience.Qualifications
with industry knowledge.Skills
with the list of skills. But we need to ensure not to create empty sections. We'll fill them. - Benefits: The "What Hyundai Can Offer You" includes compensation range, vehicle lease allowance, holiday pay, vacation/sick time, healthcare insurance, 401(K) match, additional 401(K) employer enhanced contribution, basic life insurance, disability, mental health program, health advocate. Also maybe "Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)". We'll create Benefits section with list. - Pay: The compensation range is $80,000 - $120,000 annual base salary. That's pay. We could put Pay section with that. But we could also include pay in Benefits. However we have separate Pay heading; we should create Pay section only if posting states it. It does state compensation range. So we will createPay
with$80,000 - $120,000 annual base salary
. Also maybe mention vehicle lease allowance as benefit not pay. - Schedule: Not mentioned; no schedule info. So we omit Schedule section. - Also we might need to include "About the role" section with the introductory paragraphs about Hyundai and rethinking business etc. Let's extract that: "At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today." That's about the role/company. We'll put asAbout the role
with...
. Now responsibilities: We need to list duties. Let's extract bullet points from "What You Will Do" and "How You Will Make An Impact". The text after "What You Will Do" is a paragraph: "The Manager, Genesis After-Sales serves as the liaison between Genesis Motor America and the Genesis stores. This person works to improve retailer performance in the areas of customer retention, customer satisfaction, parts and accessory sales and profitability. The role communicates, implements, and assists retailers through programs, policies, and procedures, which develop and promote well –managed, profitable parts and service departments. Candidate must be able to analyze retailer parts & service operations, identify deficiencies and recommend corrective actions to ensure retailer provides proper Genesis brand image while improving retailer profitability." Then "How You Will Make An Impact" is a long sentence with many items separated by periods? Actually it's a paragraph with many clauses separated by periods. We can split each clause as a duty. Let's list duties: 1. Regularly contact retailers to communicate, implement and administer GMA programs, policies and procedures. 2. Monitor and advise retailer and regional management of retailer’s performance/adherence to policies and procedures in such areas of Customer Retention, Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc. 3. Communicate GMA assigned objectives and work with retailers to ensure progress towards attainment of objectives. 4. Provide technical support as required to verify vehicle operating issues, warranty repair procedures and customer concerns. 5. Provide feedback to GMA in written reports. 6. Monitor retailer performance with respect to the GMA retailer agreement. 7. Provide recommendations on operational improvements to Retailer and store managers, which maximize customer retention, customer satisfaction, operational effectiveness, market penetration, and retailer parts and service profitability. 8. Ensure consistent training attendance and participation at regional and satellite training classes. 9. Work through retailers to implement processes that improve Customer Retention and Customer Satisfaction, manage the resolution of customer complaints within an assigned district. 10. Meet with customers as required to resolve concerns. 11. Maximize Parts & Accessory Sales in assigned district. 12. Administer GMA Goodwill funds to improve Customer Satisfaction and increase re-purchase intent. 13. Represent Genesis Motor America in Better Business Bureau, State Lemon Law cases; assist corporate attorneys in developing the company’s case and position. 14. Special projects and assignments. 15. Quickly identify areas of deficiencies in the Parts and Service departments and make reasonable suggestions for corrective action. 16. Analyze technical concerns as needed and authorize repairs within Genesis policies and procedures for both warranty and goodwill expenses. 17. Authorize discretionary spending for parts expenses that fall into a goodwill type of situation. 18. Evaluate situations involving customer disputes/concerns and approve the appropriate level of financial assistance to resolve the concern in the best interest of both the customer and Genesis Motor America. That seems comprehensive. Now Requirements: Education and experience. From "What You Will Bring To The Role": "Must be a high school graduate.Bachelor’s degree preferred.Five to seven years of experience of which at least three years of directly related wholesale experience in automotive.Retail experience a plus." We'll list as - High school graduate (required)
- Bachelor’s degree preferred
- Five to seven years of experience, with at least three years of directly related wholesale experience in automotive
- Retail experience a plus Now Qualifications: Industry Knowledge – Automotive Retail. Also "Demonstrates a sound understanding of automotive dealer sales/service/parts operations and financial services; uses knowledge and experience to improve operational performance." We'll list as
- Industry Knowledge – Automotive Retail
- Demonstrates a sound understanding of automotive dealer sales/service/parts operations and financial services; uses knowledge and experience to improve operational performance Now Skills: list: - Strong written and oral communication skills - Competent PC user, Proficient in the use of Windows based software applications including Microsoft Excel, Word, Power Point. - Problem Solving: Uses qualitative and quantitative analytical skills to solve difficult problems; suggests and tests well-reasoned solutions. - Customer Service Skills: Seeks to understand customer needs and expectations; understands the customer’s position, develops and implements solutions to meet the customer needs; looks for opportunities to become involved. - Business and Financial Literacy: Demonstrates sound fundamental understanding of business concepts that impact the success and profitability of the organization; understands the implications of key financial indicators; uses financial information to assess the impact or viability of alternative actions. - Organizational/Planning Skills: Able to apply the methods used to control multiple projects including documentation, prioritizing, tracking, follow-up, and follow-through. - Negotiation/Problem Resolution Skills: Builds relationships demonstrates integrity and trustworthiness brings conflicts and disagreements into the open and effectively negotiates a resolution; is persuasive and thinks well in impromptu situations. Maintains stability of performance under pressure; reacts well to emergencies; maintains positive composure and confidence in adverse situations. - Performance/Results Focused: Drives for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles tracks and prioritizes work; sets high standards of performance; pursues aggressive goals and works hard to achieve them; maintains stability of performance under pressure. - Driver’s license and good driving record required to drive a company car. We'll put each as
- .
Now Benefits: list:
- Compensation Range: $80,000 - $120,000 annual base salary (but we will put in Pay section)
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
We'll put Pay separate: $80,000 - $120,000 annual base salary.
Benefits list excludes compensation.
Now ensure we don't include boilerplate like "What Happens Next", "Other Details", EEO, physical requirements, etc.
Now produce HTML fragment:
About the role
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Responsibilities
- Regularly contact retailers to communicate, implement and administer GMA programs, policies and procedures.
- Monitor and advise retailer and regional management of retailer’s performance/adherence to policies and procedures in such areas of Customer Retention, Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc.
- Communicate GMA assigned objectives and work with retailers to ensure progress towards attainment of objectives.
- Prov
- . Might be many items; okay.
- Requirements/Qualifications/Skills: The "What You Will Bring To The Role" includes education, experience, industry knowledge, skills (communication, PC, problem solving, customer service, business/financial literacy, organizational/planning, negotiation/problem resolution, performance focus, driver's license). We can split into sections: Requirements (education, experience), Qualifications (industry knowledge), Skills (the rest). But we can also combine into one section "Requirements" with list. However we have headings for Requirements, Qualifications, Skills. We should use them only if we have specific content. We'll create: