Manager, Functional Transformation

Work you'll do

• Lead workstreams that support customer, sales, and service transformation programs from assessment through implementation
• Translate business needs into process designs, requirements, operating model recommendations, and implementation plans
• Manage day-to-day delivery activities, including planning, issue resolution, stakeholder alignment, and quality review
• Facilitate client workshops and working sessions to define future-state processes, capabilities, and technology needs
• Collaborate with cross-functional teams to support solution delivery across strategy, experience, operations, data, and technology

Qualifications

• Required:
• Bachelor's degree
• 5+ years of experience supporting regulatory or state government operations, including experience with a state licensing board, legislative body, policy or regulatory operations, or constituent services
• 2+ years of experience delivering Salesforce solutions, including end-to-end lifecycle experience across multiple Salesforce LPI implementations
• 2+ years of experience leading project workstreams or teams in a consulting environment with accountability for deliverables, stakeholder management, and risk mitigation
• 2+ years of experience leading requirements gathering, solution design, configuration, testing, deployment, and post-go-live support for Salesforce implementations
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Preferred:
• Master's degree
• Experience with Salesforce Public Sector Solutions, including OmniScripts
• Hands-on Salesforce configuration experience
• Experience supporting business development activities across the sales lifecycle