MANAGER FSQA TECH SERVICES

About the Role

The FSQA Manager (FSQM) is responsible for Quality Management System (QMS) compliance, managing all company-wide quality policies, procedures, processes, programs, and practices to assure continuous conformance with appropriate standards and regulations.

Responsibilities

• Conduct regulatory response to notices, directives, guidelines, and recommendations.
• Ensure effective implementation of quality programs manuals.
• Conduct routine validation of pre-requisite and food safety programs, including annual reassessments with management teams.
• Develop and maintain facility HACCP plans.
• Manage and lead efforts to maintain BRC certification.
• Monitor adherence to Good Manufacturing Practices.
• Verify compliance to customer quality specifications through program documentation.
• Monitor and verify quality process controls.
• Provide problem-solving skills using data collection and interpretation.
• Conduct decision-making with a "panoramic view," sensitive to extra-departmental implications and constraints.
• Work cooperatively with the management team to ensure accomplishment of overall plant objectives.
• Promote positive team dynamics through consistent and effective feedback to all levels of the organization.
• Accountable for compliance verification and implementation of food safety, regulatory requirements, quality systems, and product specifications.
• Plan and schedule teams for successful completion of necessary task objectives.
• Manage and supervise shift teams typically consisting of 6 to 8 employees.
• Generate reports and documents to sustain auditing, corrective actions, R&D efforts, export filing, and customer requests.
• Verify product handling for production runs pertaining to export and process verification.
• Provide leadership during external audits by implementing corrective actions and serving as the point of contact.
• Manage internal inspections for designated areas.
• Supervise sanitation of general welfare areas.
• Conduct program validation work through laboratory analysis.
• Investigate customer quality complaints and inquiries.
• Perform system food security tests through software traceability, yield investigations, partial packing, load procurement and shipment, and cold-chain verifications.
• Coordinate and maintain trend reporting and productivity data.
• Assist in manufacturing, shipping, receiving, and administrative functions as needed.
• Establish and monitor productivity standards for team members.
• Facilitate a positive and productive work environment.
• Provide training necessary to continuously develop team members.
• Ensure adherence to all safety requirements.
• Communicate all quality and food safety issues with appropriate individuals.
• Ensure adherence to all company policies.
• Manage inventory of all related QA supplies.
• Supervise, evaluate, and ensure positive and compliant performance of subordinate employees.
• Perform administrative duties such as time and attendance, disciplinary actions, performance evaluations, and training.
• Remain available and accessible to respond to QA issues when necessary.

Requirements

• Bachelor’s Degree (or equivalent industry experience) and a minimum of 3 years of hands-on manufacturing experience with supporting courses in problem-solving and training.
• BRC or GFSI audit experience.
• Ability to effectively develop subordinates through special training, coaching, and exposure to new opportunities.
• Effective communication both in written and verbal form in English (bilingual in Spanish a plus).
• Computer literate in Microsoft Word, Excel, and Outlook.
• Quality orientation and high attention to detail.
• Problem analysis and resolution skills.
• Decision-making, prioritization, and organizational skills.
• Exhibits leadership qualities with excellent oral and written communication skills.
• Ability to multitask and prioritize in changing situations.
• Good attendance is a must and flexibility to work different shift hours, including weekends when necessary.

Work Environment

Time will be spent in an office environment. While performing the duties of the job, the employee is regularly exposed to wet and/or humid conditions, moving mechanical parts, and extreme cold temperatures. The noise level in the work environment is moderate.

• Cold Temperature: <40°F Cooler
• Cold Temperature: <0°F Freezer