Manager, FSQA

About the role

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive.

Responsibilities

• Lead complex innovation and renovation projects through onboarding and qualification of new suppliers and ingredients for innovation and supply chain projects
• Develop and implement new processes to improve Domino’s Technical Services QA policies and procedures
• Review, create, and modify specifications, including product attributes and analytical measures, for new ingredients and new suppliers
• Lead end-to-end commercialization activities for new ingredients, suppliers, and product renovations from concept through full-scale implementation
• Act as the technical authority accountable for scale-up, supplier qualification and approval, troubleshooting, plant trials and validation, product evaluations, risk assessment and mitigation, data-driven decision making, project and timeline management, and specifications and technical standards
• Articulate and communicate impact of changes to leadership to help ensure brand image and ingredient quality
• Serve as the leading subject-matter expert on cross-functional project teams
• Set and uphold a high standard on ingredient quality and brand image; act as the “go-to” person across the company for certain ingredients and technical services projects
• Identify and lead implementation of improvements to Domino’s development processes
• Create opportunities for innovation that lead to higher quality, cost reduction, increased consistency, or process optimization
• Identify opportunities and lead evaluation for continuous improvement of products, processes, SOPs and specifications
• Leverage relationships and research to identify and evaluate improvements to products and processes, developing and refining SOPs, procedures and specifications for ingredients
• Guide, develop, and oversee execution for appropriate plans for extensive consumer and analytical product testing
• Lead food safety and quality assurance activities associated with ingredient commercialization, supplier qualification, specification management, product evaluations, and technical standards
• Identify system gaps and implement solutions that reduce product, supplier, and brand risk

Qualifications

• Bachelor of Science or equivalent experience and expertise in food science or related field
• Minimum 10 years’ experience in Food Safety and Quality Assurance or Product Development preferably within the QSR industry
• Relevant food safety certification or equivalent such as Serve Safe, HACCP, IFT, certificate in food analysis, food testing, food processing, lean manufacturing, or similar proof of continued education
• Strong knowledge of test plan development, data collection, statistical analysis, and data summarization
• Ability to communicate data summary to leaders, with recommendations based on professional experience and organizational goals
• Strong analytical, presentation, and communication skills, with outstanding attention to detail
• Strong and proven background in food manufacturing, quality management, food safety and food manufacturing troubleshooting
• Excellent written and verbal communication skills
• Advanced problem solving and decision-making skills
• Understand and track market-relevant data streams to predict impacts to the brand and proactively plan in order to protect customers and consumers
• Outstanding people and relationship-building skills and ability to interact effectively with various constituencies
• Excellent product and equipment knowledge and troubleshooting skills

Benefits

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus