Manager, Fraud Operations

About Our Client

The organization operates in the financial technology sector, reinventing credit through transparent buy now, pay later solutions without hidden fees or compounding interest. Its Operations team focuses on delivering seamless customer experiences, operational excellence, and scalable growth through strategic planning and quality management.

About the Opportunity

The Manager, Fraud Operations leads multiple fraud operations teams, including disputes and compliance functions. This role drives team performance, operational efficiency, risk management, and people development while ensuring high standards for productivity, quality, and service.

Responsibilities

• Lead, coach, and develop people leaders and individual contributors across fraud operations teams.
• Manage performance using metrics such as productivity, quality, and service levels.
• Foster a high-performing, engaged, and inclusive team culture.
• Partner with recruiting teams to attract and retain talent.
• Develop and implement operational strategies that improve efficiency and compliance.
• Identify workflow improvements and drive operational excellence.
• Monitor service levels and proactively manage workload queues.
• Translate business goals into clear team objectives and priorities.
• Partner with cross-functional teams to identify and resolve systemic issues.
• Serve as an escalation point for complex issues and fraud or risk events.

Requirements

• 6+ years of direct experience in disputes, fraud prevention, fraud detection, or related functions within FinTech or technology.
• 5+ years of experience in fraud management or people leadership, including managing managers or senior individual contributors.
• Proven experience developing strategy and leading large-scale operational change.
• Strong strategic planning, risk management, and prioritization skills.
• Excellent communication and stakeholder management skills.
• Experience leading teams through change and ambiguity.
• Experience with AI-driven operational tools and continuous improvement methodologies.
• Knowledge of Python, SQL, or other scripting/querying languages is a plus.

Pay Range

• California, Washington, New York, New Jersey, and Connecticut: $130,000–$180,000 annually.
• Other U.S. states: $115,000–$165,000 annually.
• Additional compensation may include equity rewards and monthly health, wellness, and technology stipends.

Benefits

• Fully subsidized medical insurance for employees and dependents.
• Dental insurance.
• Vision coverage.