Manager, Fleet Client Services

About the role

The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. Maintains positive relationships with all site/market customers and internal business leaders.

Responsibilities

• Maintain and grow a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory.
• Manage and drive a continuous revenue stream resulting in high technician efficiency and client satisfaction.
• Act as a manager-level escalation point for complex customer issues.
• Make decisions and manage accounts to ensure they achieve measurable results from the product.
• Implement a robust performance management process aligned with organizational expectations and utilize tools for goal accomplishment.

Requirements

• Bachelor's degree in a related discipline and 6 or more years of experience in account management and client engagement.
• Minimum of 1 year in a management or leadership role.
• Travel required: up to 40%.
• Valid driver's license required.

Qualifications

• Preferred qualifications include a degree in a related field (sales, marketing, finance, business, etc.), experience in the fleet or automobile industry, and proven track record of successfully building relationships, consulting, and selling value-added service solutions.
• Adaptable, results-oriented, and proven ability to meet and exceed sales targets.
• Skilled in effective negotiation techniques with strong verbal and written communication skills.
• Ability to foster productive and professional internal and external business relationships.
• Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills.

Skills

• Strategic leadership and oversight.
• Relationship management.
• Strategic reporting.
• Advocating for team needs at a higher organizational level.
• Meeting and exceeding revenue and customer churn goals.
• Building and maintaining client relationships.
• Evaluating growth opportunities.
• Partnering and communicating consistently with Field Operations.
• Providing leadership and direction to scheduling team.
• Utilizing a deep understanding of the fleet maintenance business and clients' business models.
• Serving as the key point of contact for both internal and external clients.
• Cultivating and maintaining positive working relationships with clients.
• Monitoring client, market, and competitor activity.
• Identifying and working with 'at-risk' clients.
• Working with 'red flags'/emergencies with clients.
• Attending customer meetings as a Cox management representative.
• Strategically leading and maintaining transparent communication.
• Collaborating with other departments, physical sites, and leadership.
• Visibly demonstrating safety commitment.
• Performing safety and health procedures.
• Modeling behaviors related to safety and health.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Pro-sales culture that honors contributions to success.
• Exceptional work-life balance, flexible time-off policies, and accommodating work schedules.
• Comprehensive healthcare benefits, including multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Pay

USD 74,000.00 - 111,000.00 per year. Compensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Schedule

Not specified. Please refer to the job description for details.