Manager, Financial Operations

Position Summary

The Manager of Accounting Operations will oversee a team of 15-20 offshore Billing Specialists based in India and provide direct leadership to a local Senior Billing Specialist and an Offshore Lead. The role ensures operational excellence in delivering accurate and timely client invoices, supplier invoice reconciliations, and supplier payments, while addressing escalations effectively. This position focuses on building a high-performing offshore team, meeting key performance indicators (KPIs), and driving process improvements. The Manager will work closely with stakeholders to ensure client deliverables are met and maintain strong client relationships through regular communication and quarterly business reviews.

Essential Functions

• Team Leadership and Management
• Manage a team of 15-20 offshore Billing Specialists, ensuring high-quality performance and adherence to company standards.
• Provide direct leadership and support to a local Senior Billing Specialist and Offshore Lead.
• Develop and implement strategies to transform the offshore team into a high-performing, efficient unit.
• Conduct regular team meetings, one-on-ones, and performance evaluations to foster growth and accountability.
• Operational Excellence
• Ensure timely and accurate delivery of client invoices, supplier invoice reconciliations, and supplier payments.
• Monitor and achieve team KPIs, including accuracy, timeliness, and quality of deliverables.
• Address and resolve escalations promptly and effectively.
• Process Improvement
• Identify opportunities for process optimization and implement solutions to enhance efficiency and accuracy.
• Develop and refine workflows to support scalability and reduce manual efforts.
• Stakeholder and Client Management
• Build and maintain strong relationships with internal and external stakeholders, ensuring alignment with business goals.
• Act as the primary point of contact for clients’ accounting operation’s needs, ensuring their expectations are met or exceeded.
• Conduct regular client interactions, including Quarterly Business Reviews (QBRs), to provide updates on account health, KPIs, and deliverables.
• Compliance and Reporting
• Ensure compliance with company policies, accounting standards, and legal requirements.
• Generate and review reports to track team performance, operational metrics, and client deliverables.
• Collaborate with the Director of Accounting Operations to provide insights and recommendations for strategic initiatives.

Minimum Qualifications

• 5+ years of experience in accounting operations, with at least 2 years in a leadership or management role
• Experience managing offshore teams and delivering client-focused accounting solutions
• Intermediate/advanced MS Office skills required, including advanced Excel formulas
• Excellent communication and interpersonal skills to effectively interact with clients, stakeholders, and team members
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks
• Analytical mindset with the ability to identify issues, develop solutions, and drive continuous improvement

Preferred Qualifications

• Proficiency in NetSuite is a plus

Education

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

Position Type and Expected Hours

• This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Evening and weekend work may be required as job duties demand. Currently, the company offers a hybrid schedule of 3 days in the office and 2 days at home.

Supervisory Responsibility

• Demonstrated leadership and team-building skills, with a focus on driving performance and fostering growth
• Experience in a leadership or management role (minimum 2 years)
• Experience managing offshore teams

Travel

• Not Required

What’s In it for You

• Opportunity to support the financial operations of a large, high-impact client account
• Health, dental, and vision insurance
• Competitive 401(k) matching
• Paid Time Off

Compensation

• Good faith annual salary range for this position is $95,000 to $115,000 USD and is commensurate with experience and location. This position is eligible for a 10% discretionary bonus.

Other Duties

• Duties, responsibilities and activities may change at any time according to business needs.
• The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

• This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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