Manager, Finance Operations

About the role

Goodwill Industries of Northwest North Carolina, Inc. is a 501(c)(3) nonprofit headquartered in Winston‑Salem, NC, employing more than 1,100 team members across 52 retail stores, 28 career centers, and dozens of attended donation centers spanning a 31‑county territory. The organization’s mission is to provide employment and training services that help people find jobs and reach financial stability. Our values — Living the Mission, Promoting Teamwork, Driving Improvement, Taking Responsibility for Actions and Behaviors, and Respecting and Appreciating Others — shape a professional, fast‑paced, and fulfilling work environment.

The Finance Operations Manager oversees the daily operations of the Accounts Payable and Payroll teams and serves as a finance advisor to internal business partners. This role drives innovation and process improvement across financial reporting, analytics, and processes, while supporting organizational goals through strategic collaboration and analytical insight.

Responsibilities

• Build and develop a high‑functioning Accounts Payable and Payroll team, including performance management, mentoring, and development of departmental leaders.
• Manage accounting team project priorities and deadlines, including reconciliations, monthly close, and financial reporting.
• Develop metrics for data analysis to monitor team processes and performance.
• Support business strategies by understanding organizational goals and serving as a trusted advisor to build communication and engagement with business partners.
• Collaborate with internal partners to identify efficiency and effectiveness improvements, driving operational results and best‑practice execution.
• Assist with developing departmental budgets.
• Assist the Vice President of Finance with creating and leading strategic departmental initiatives.
• Participate in the development of the annual operating plan.
• Investigate and resolve escalated issues, reporting solutions to stakeholders and leaders.
• Provide analytical insight during monthly and annual financial close processes.
• Generate accurate financial reports and recommend actions based on analysis of results.
• Perform ad hoc analysis and participate in special projects as necessary.
• Assist with preparation of data analytics and presentations for leadership discussions.
• Serve as liaison with internal departments and represent the team in organizational and project meetings.
• Perform additional tasks and responsibilities as assigned.

Requirements

Education: Bachelor’s degree or equivalent in accounting required; CPA highly preferred.

• At least 5 years’ experience in Finance Operations, with at least 1–2 years in a supervisory role.
• Strong analytical, organizational, time‑management, and problem‑solving skills with the ability to work without supervision.
• Excellent verbal and written communication skills, able to convey detailed information clearly.
• Capacity to process information quickly and discern relevant data for sound decisions.
• Values and demonstrates process improvement with an innovative mindset, challenging direct reports to do the same.
• Strong customer‑service mindset and ability to use collaborative approaches to achieve diverse goals.
• Proven skill in strategic thinking, accelerating change, and relationship management.
• Advanced or expert skills in Microsoft Excel.
• Experience with Power BI or similar tools preferred.
• Experience with Great Plains (Microsoft Dynamics GP) preferred.

Benefits

Goodwill offers a comprehensive benefits package to support team members, including professional development and internal career growth opportunities. The following benefits are available to all employees:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

Full‑time team members working 30 or more hours per week receive the following additional benefits:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short‑ and Long‑Term Disability
• Life Insurance
• Tuition Reimbursement