Manager, Field Services

Job Summary & Responsibilities

The Ramp Manager works closely with our field teams, customers, and all business units to schedule and ensure high performance in executing the installation of our products. He/she will oversee the ramp field service engineers during installations, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, software systems/applications, and sophisticated computer systems.

• Organize and schedule ramp installation activities.
• Supervises ramp engineers' tool installations under normal and abnormal conditions, including escalations and customer management.
• Ensures that ramp engineers are current and trained on the latest upgrades and/or new releases.
• Driving training plans and training programs.
• Develop and maintain installation metric methods for specific tools sets.
• Evaluates, selects, and develops personnel to ensure the efficient operation of the function.
• Proactive management of tools to identify and improve performance and processes.

Qualifications

• Proficient in Microsoft Office products.
• Outstanding verbal and written communication skills necessary.
• Able to travel both domestically and internationally and have a current Visa or entry permission.
• Up to 20% travel required.
• Minimum 5 years of experience in Field Support Service.
• BS in an electronics discipline or equivalent military experience in a technical field.
• Master’s degree preferred.
• Master's Level Degree or work experience of 2 years, Bachelor's Level Degree or work experience of 3 years.

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matter—and so should your well-being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.

Career Growth

Compensation & Growth
Base Salary Range: $103,360.00 - $155,040.00, offered in good faith and based on experience, location, and qualifications.
Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.