Manager, Field Sales Engineering & Technical Enablement

About Us

When hospitals, schools, hotels, and even music festivals need to identify the people coming through their doors, they rely on PDC's expertise and solutions. As part of Brady Corporation's global portfolio of brands, PDC is a leader in identification solutions serving healthcare, government, education, entertainment, and hospitality. PDC's breadth of products, from patient identification to music festival wristbands, are an integral part of Brady's identification solutions.

Brady Corporation serves a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace, and more. With approximately 6,400 employees worldwide and fiscal 2025 sales of approximately $1.51 billion, Brady has thrived for over 100 years, driven by an innovative spirit. Brady stock trades on the New York Stock Exchange under the symbol BRC.

What You'll Be Doing

• Team Leadership & Technical Mentorship
  • Direct Management: Lead, coach, and scale a national team of Field Sales Engineers and a Technical Trainer.
  • Technical Upskilling: Ensure the team remains subject matter experts in core technologies, hardware integrations, and system workflows.
  • Resource Allocation: Strategically assign FSEs to high-value accounts based on technical complexity, territory, and sales priority.
  • Performance Management: Set clear KPIs, foster professional growth, and build a culture of continuous learning and operational excellence.
• Training, Enablement & SOP Management
  • Technical Enablement Strategy: Directly manage the Technical Trainer to build, maintain, and deliver comprehensive training programs for internal teams (FSEs, Sales, Technical Support) and external clients/partners.
  • SOP Architecture: Establish a strong foundation for technical documentation by authoring, standardizing, and enforcing Standard Operating Procedures (SOPs) for site surveys, hardware deployments, POC execution, and field troubleshooting.
  • Operational Excellence: Continuously audit and update SOPs to streamline technical sales operations, reduce deployment friction, and eliminate installation errors through rigorous pre-sales validation.
• Strategic Sales Support & 3rd Party Relationship Management
  • Solution Architecture: Partner with Sales Leadership to design enterprise-wide workflows and modern solutions that solve complex customer challenges.
  • POC Excellence: Standardize the Proof of Concept process to ensure prospects see immediate, measurable value during hardware and software trials.
  • 3rd Party Management: Serve as the primary technical liaison for strategic 3rd-party vendors, hardware partners, and integration providers; negotiate technical scope, oversee partner certifications, and ensure seamless third-party service delivery.
• Cross-Functional Collaboration
  • Product Feedback Loop: Act as the "Voice of the Field" to Product Management, translating field requirements and customer challenges into actionable product roadmap inputs.
  • Escalation Leadership: Establish and maintain a robust technical bridge between Field Sales Engineering, Technical Support, and 3rd-party partners; serve as the final escalation point for complex technical issues to drive permanent resolutions.

Requirements

• 5+ years in Technical Sales, Field Engineering, or Solutions Architecture.
• 2–3+ years in a leadership/management capacity managing technical teams.
• Proven experience developing technical training programs and creating formal SOPs/technical documentation.
• Direct experience managing 3rd-party vendors, hardware partners, or external service providers.
• BS in Computer Science, Engineering, Information Technology, or equivalent practical experience.

Skills & Competencies

• Strong operational background with a focus on standardization, process optimization, and documentation.
• Demonstrated capability to coach, mentor, and elevate technical talent and technical trainers.
• Willingness to travel up to 30% for customer visits, meetings, and team alignment.

Benefits

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision.
• Generous 401(k) with company match.
• Paid time off and holidays.
• Opportunity to participate in incentive programs for all full-time employees.
• Family planning benefits including paid parental leave, fertility coverage, adoption, and surrogacy assistance.
• Education reimbursement opportunities.
• Scholarship program for children of Brady employees.
• A variety of Employee Resource Groups to provide unique networking, development, and volunteer opportunities.
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management).
• Dress-for-your-day dress code.
• Charitable contributions matched through Brady's Matching Gift program.