Manager, Field Ops

About the Role

The Manager, Field Operations leads the Field Management team by defining objectives, priorities, and deadlines required to meet short-term goals and objectives. They are responsible for the success of each team member and typically manage the work efforts of supervisors and individual contributors.

Responsibilities

• Allocate daily tasks to crews, brief on methods, confirm tool readiness, and vehicle load-outs.
• Lead on-site execution, validate steps against MOPs, and manage hold points.
• Check installation quality, including mounting torque, alignment, labeling, and functional tests; record values.
• Capture photo/video evidence and ensure required measurements are logged.
• Verify customer contact and site access steps; escalate issues promptly.
• Confirm PM/service tasks are executed, including functional checks, adjustments, firmware/config updates.
• Coach apprentices and technicians on metering/measurement techniques and documentation completeness.
• Close work orders with accurate notes, readings, photos, and redlines.
• Escalate abnormal findings (missing parts, facade issues, interference) for immediate action.
• Stage materials and kits for next-day jobs; verify BOM completeness.

Qualifications

• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree

Service Experts Heating & Air Conditioning is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com.