Manager, Family Office

Why Join Us

• Career Growth – Advance your career with opportunities for leadership and personal development.
• Culture of Excellence – Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits – Enjoy a comprehensive benefits package that looks after both your professional and personal needs.
• Total Rewards – Competitive and fair compensation structure includes base pay and performance‑based rewards; compensation is based on skill set, experience, qualifications, and job‑related requirements. The benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.

About the Role

The Manager, Family Support will support family members in all personal matters with a high degree of responsiveness, customer service, and organization. The manager ensures problems are dealt with efficiently and processes are tailored to meet expectations.

Responsibilities

• Handle correspondence with external and internal stakeholders, ensuring full understanding of needs and expectations, and provide continuous progress updates and successful completion of requests.
• Manage all appointments, travel arrangements, memberships, mail/shipments, administration of banking/credit cards, and documentation.
• Anticipate upcoming events, plan, and coordinate all tasks necessary to accomplish them timely and successfully, ensuring the process appears seamless to the principal.
• Research, provide recommendations, and drive completion of requests and asset acquisitions.
• Coordinate with accounting for timely payment of bills, correct coding of expenses, and processing of reimbursements.
• Manage movement, set‑up, and winding down of households, including transfer and tracking of goods, setting up/disconnecting utilities, scheduling, coordinating logistics and transportation, dispatching/delegating work, and prioritizing tasks.
• Anticipate and oversee administration and maintenance needs of vehicles and residences, including handling registrations, certificates, permits, scheduling, coordinating logistics, and dispatching/delegating work.
• Monitor the quality of work from runners, housekeepers/managers, maintenance staff, external vendors/contractors, etc., according to standards set by the principals.

Requirements

• Bachelor’s degree with 5–8 years of experience or an equivalent combination of education and/or experience.
• Excellent customer service and communication skills.
• Strong management skills for efficient coordination of tasks and people.
• High level of confidentiality and professionalism.
• Ability to manage and execute multiple projects simultaneously.
• Ability to research and gather information from a variety of sources.
• Ability to develop well‑rounded and thorough recommendations and action plans.
• Ability to anticipate needs and respond proactively.
• Ability to work independently and exercise independent judgment.
• Ability to promote, coordinate, and support change.
• Availability to travel on trips ranging from short one‑hour tasks to multiple‑day events.

Physical and Environmental Requirements

The associate must regularly analyze and interpret data, communicate, and remain in a stationary position for a significant portion of the workday while frequently accessing, inputting, and retrieving information from computers and other office productivity devices. Regular movement around the office and corporate campus is required. The associate must frequently lift up to 10 pounds and occasionally lift up to 25 pounds.

Travel Requirements

Approximately 20 % travel required.

Benefits

The comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave, supporting both professional and personal needs.