Manager, Event Operations

About the role

Spectacle Live is seeking an energetic, organized, and service-driven Manager of Event Operations to oversee the planning and execution of concerts, theatrical performances, comedy shows, community events, and private rentals at the historic Lowell Memorial Auditorium.

Responsibilities

• Advance assigned events from contract execution through final settlement
• Cook up logistics with promoters, touring personnel, renters, and clients
• Develop event timelines, staffing plans, and operational documents
• Lead pre-event production and operations meetings
• Oversee load-ins, event operations, and load-outs
• Serve as Manager on Duty during assigned events
• Ensure venue readiness before, during, and after every event
• Serve as the primary point of contact for clients and promoters
• Deliver exceptional customer service throughout the event lifecycle
• Coordinate hospitality requirements
• Resolve client and guest concerns professionally and proactively
• Recruit, hire, train, schedule, and supervise event staff
• Coordinate staffing for ushers, ticket takers, security, and parking
• Coach and develop team members while fostering a collaborative, service-first culture
• Maintain financial oversight and operational planning
• Identify efficiencies and revenue enhancement opportunities
• Coordinate with Police, Fire, EMS, and public safety partners
• Review emergency action plans and crowd management procedures
• Ensure compliance with all company policies and safety regulations

Requirements

• Bachelor’s degree or equivalent professional experience
• 1+ years of event management experience in live entertainment, performing arts, sports, convention centers, or public assembly facilities
• Experience advancing events and coordinating multiple operational departments
• Strong organizational, communication, and problem-solving skills
• Ability to remain calm under pressure while managing multiple priorities
• Willingness to work evenings, weekends, and holidays based on event schedules

Qualifications

• Leadership or supervisory experience
• Experience with event settlements and budgeting
• Knowledge of venue operations, crowd management, and public safety practices
• Experience working with promoters, artists, or touring productions

Skills

• Collaborative leadership
• Exceptional attention to detail
• Customer-focused and committed to delivering premium guest experiences
• Strong communication skills
• Positive relationships with clients and colleagues
• Passion for live entertainment and creating memorable experiences

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

$50,000.00 - $55,000.00 per year

Schedule

In person