Manager EQS Territory Tech Svcs I

Locations: Memphis
Pay Range: $73,000.00 - $107,500.00 Salaried, depending on experience

About the role

The Territory Manager, Tech Services is responsible for leading, developing, and managing all aspects and employees of a Local Operations Center (LOC); developing a work team that performs high-quality mechanical and installation service while managing costs; and delivering and maintaining accountability of all assets and parts assigned to the LOC. This role works with sales and customers to resolve technical service issues and develops a team that creates a competitive advantage in the marketplace. The position is 50% field-based and maintains responsibility for the successful execution of Right Execution Daily (RED).

Responsibilities

• Develops manpower, budget, and business plans for the Local Operations Center (LOC) by providing leadership in ongoing review, stewardship, and re-planning against business plans
• Identifies, communicates, secures, and directs resources to maintain and improve deliverables in a rapidly changing environment; leads problem resolution of day-to-day issues
• Ensures optimal performance by conducting performance evaluations via ride-with audits, constructing development plans, initiating required training, and conducting corrective action as necessary
• Identifies and secures resources to deliver on growing capacity and capability demands; implements strategies to continuously improve productivity
• Designs, implements, and maintains a performance-based work culture within the LOC
• Develops and maintains Standard Operating Procedures (SOPs) for all components of Equipment Services (EQS), including vending, fountain installation, and reactive service
• Works cross-functionally and utilizes industry best practices
• Manages the ongoing improvement of SOPs within Equipment Services (EQS)
• Delivers business plan components within the LOC
• Collaborates cross-functionally on planning, forecasting, and delivery with sales, marketing, human resources, operations, and Coca-Cola North America (CCNA)
• Learns and shares best practices with the Coca-Cola system to improve results and efficiencies
• Manages, leads, and motivates a team to deliver results by communicating company goals, safety practices, and deadlines; engages and develops teammates through effective performance management, coaching, and training
• Implements continuous improvement methods while maintaining customer focus and embodying company purpose and values to inspire servant leadership
• Drives safely following all motor vehicle laws without distraction
• Maintains a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including conducting DOT daily pre-trip and post-trip inspections of vehicle, if required
• Provides excellent customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers
• Sells revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition

Requirements

• One to three years of management experience
• Proficient in oral and written communication, including presentations
• Proficient in Microsoft Word, Excel, and PowerPoint
• Prior beverage industry, sales, and/or tech service experience (a plus)
• Ability to negotiate with internal and external stakeholders
• Associate’s degree or up to 3 years of college or technical school, or relevant experience
• Valid driver’s license

Preferred Qualifications

• Knowledge acquired through 1 to 3 years of work experience

Benefits

• 401(k) match
• Health coverage
• Employee stock purchase plan
• Career growth with clear pathways to advance and develop
• Dedicated training and personalized mentorship

Work Environment

Work environment will vary.