Manager, EPIC Training

Position Summary

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As the Manager, Epic Training, you will play a critical role in supporting our Oak Street Health patients, providers and business by driving the hands-on execution and sustainment of a high-performing Epic Super User network. Additionally, the position serves as the primary liaison between the Oak Street Health Learning team and the enterprise Clinical Informatics team, ensuring strategic alignment across both teams. Finally, the Manager is tasked with delivering high-quality Epic training sessions to clinical and non-clinical staff alike as needed. Through meticulous program operations, relationship management, and training facilitation, this role ensures all staff receive effective Epic training and ongoing support across all regions.

About the Role

The Manager, Epic Training will oversee the Epic Super User network, coordinate training sessions, and serve as a liaison between the Oak Street Health Learning team and the enterprise Clinical Informatics team. This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple stakeholders effectively.

Responsibilities

• Drive the hands-on execution and sustainment of a high-performing Epic Super User network
• Serve as the primary liaison between the Oak Street Health Learning team and the enterprise Clinical Informatics team, ensuring strategic alignment
• Deliver high-quality Epic training sessions to clinical and non-clinical staff alike as needed
• Meticulously operate and manage program logistics
• Engage large, distributed stakeholder groups and manage complex relationships
• Facilitate training sessions and provide ongoing support to ensure all staff receive effective Epic training

Requirements

• Minimum of 5 years of experience in program coordination, program management, or project management (preferably within healthcare or IT)
• Demonstrated experience in training facilitation or classroom instruction
• Proven experience coordinating logistics for training, adoption, or support programming
• Experience executing programs that engage large, distributed stakeholder groups
• Demonstrated ability to manage complex relationships and serve as a full-time liaison between large enterprise teams
• Exceptional attention to detail with clear, professional verbal and written communication skills focused on coordination and information delivery
• Regular and reliable attendance is an essential function of this role. Must perform any additional tasks as directed by supervisor or manager, including remote workspace coordination and potential travel requirements

Qualifications

• Bachelor's degree required
• 5-8 years of relevant work experience

Skills

• Strong organizational and project management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Epic software

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Pay

N/A

Schedule

N/A