Manager Environmental Services (Evening Shift)

Overview

Evening shift (5:00 pm – 1:30 am), 100% onsite. The Environmental Services Manager supervises bargaining‑unit employees in the Environmental Services Department, ensuring hospital sanitation, cleanliness, and aesthetic standards are met in accordance with hospital policies, departmental procedures, and external regulatory guidelines. The role involves collaboration with clinical teams, patient and family services, and other stakeholders to deliver high‑quality environmental services and maintain patient satisfaction.

Responsibilities

• Ensure department and hospital quality cleaning standards are met.
• Handle multiple tasks simultaneously and assign/prioritize daily staff according to operational needs.
• Collect adenosine tri‑phosphate (ATP) samples using 3M Clean‑Trace ATP surface swabs, test, measure, trend, and analyze results; create action plans to remediate ATP failures and ensure compliance.
• Schedule, perform, and complete department initiatives related to environmental cleanliness and dust removal per compliance policies.
• Collaborate with clinical teams, patient and family services, social work, and other stakeholders to plan, schedule, and perform cleaning, disinfecting, floor care, carpet scrubbing, burnishing, stripping, and wax/finish recoating projects.
• Monitor cleanliness of admission‑ready rooms to ensure highest patient‑satisfaction quality.
• Act as an ambassador to newly admitted patients for Environmental Services and proactively follow up on associated issues.
• Ensure staff have required supplies and equipment and that equipment is managed, maintained, clean, and in good working condition; oversee proper use, storage, and investigate any abuse.
• Communicate ESD cleaning processes to families daily, addressing requests, questions, and complaints.
• Track and trend barriers, performance, and conduct issues affecting patient flow and service quality.
• Ensure proper utilization of chemicals and adherence to safety procedures.
• Participate in external professional meetings, activities, career‑development seminars, and other industry‑knowledge events.
• Track and trend patient satisfaction scores and comments.
• Ensure timely cleaning and transport of hospital sleep surfaces per department policies.
• Investigate performance, conduct, and behavior violations; issue disciplinary actions and monitor compliance.
• Maintain knowledge of the 1199C Collective Bargaining Agreement for correct interpretation and application.
• Plan staffing allocation to maximize labor and budget resources.
• Ensure employee compliance with hospital and departmental policies and procedures.
• Complete all employee evaluations (annual and probationary) in a timely manner according to policy.
• Provide ongoing coaching, training, and development for staff.
• Perform, measure, trend, and analyze quality‑assurance inspections using visual/physical checks and QA software; create action plans to remediate deficiencies.
• Lead and manage employee schedules, performance, and conduct through competency assessments and recognition programs.
• Oversee collection, transportation, and disposal/storage of regulated and non‑regulated waste and sharps containers.
• Perform all other duties as assigned.

Education & Qualifications

• High School Diploma or GED (required)
• Associate’s Degree (preferred)
• Bachelor’s Degree in Management, Administration, Hospitality, or a related field (preferred)

Experience Qualifications

• At least 1 year of experience in healthcare, hotel, long‑term care, or a related hospitality industry (required)
• At least 1 year of experience in customer service or customer interaction (required)
• At least 1 year of experience in a leadership, supervisory, or managerial role (preferred)

Skills & Abilities

• Ability to develop ongoing training for new and existing staff (preferred proficiency)
• Ability to influence, direct, and guide others to achieve objectives (preferred proficiency)
• Ability to remain calm and poised with a high degree of emotional security, even under provocation (required proficiency)
• Ability to handle multiple tasks simultaneously (required proficiency)
• Excellent oral and written communication skills (required proficiency)
• Proficiency with Microsoft Office, Excel, and PowerPoint (required proficiency)

Salary Range

US $76,100 – $97,000 annually (full‑time). Pay may be adjusted for part‑time work. This position is eligible for an incentive program, and compensation may vary based on skills and experience.