Manager, Enterprise Sales Development

About the role

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.

Responsibilities

• Lead a team of 6-10 SDRs to achieve and blow through any quota put in front of you and your team
• Inspire, engage, and enable your team; coach them on best practice, review and assess performance, support their professional development, and optimize their contribution to their regions
• Drive an ever-evolving team and when necessary, find and train new talent
• Be the bridge between Sales leadership and your reports
• Be highly disciplined in recording and analyzing team metrics
• Take a creative and personalized approach in all activities assigned to your team
• Hold your team accountable to deliver an enhanced customer experience at all touchpoints with brands
• Leave the automated canned emails and scripted calls in the past and coach your team on elevating and enhancing outreach methods and methodology
• Constantly educate yourself on new industry and technology trends as well as use available resources to understand ongoing restructuring within key prospect accounts
• Welcome new ideas, but test them thoroughly and live by the question: will this scale?

Requirements

You have 3-5 years of software sales experience meaning you’ve experienced the full range of obstacles when dealing with complex business process, prospecting, and opportunities

You have extensive Salesforce knowledge

You are a proven leader who has led an Inside Sales or Marketing team for 2-3 years reporting to a global management structure and consistently achieved team quota

You have worked with fast-growing startups in the past and the tools they deem necessary (pulling and analyzing reports in Salesforce, crowd-sharing Google technology, etc.)

You lead by example and never expect one of your teammates to do something you wouldn’t

You are an inquisitive learner, intellectually curious, and a trailblazer with creative ideas never settling for the status quo

You are humble, but confident in your abilities and skills as a leader and see your future in management

You are a dreamer and believe just because something has never been done, doesn’t mean it can’t be

Qualifications

You have a Bachelor's degree in Business Administration, Marketing, Communications, Computer Science, or a related field

You have a minimum of 3 years of relevant work experience in sales, preferably in a B2B environment

You have experience managing a team of 6-10 SDRs

You have experience working with Salesforce and other CRM systems

You have experience with social media management and customer relationship management

Skills

Strong communication and interpersonal skills

Ability to manage and motivate a team

Experience with Salesforce and other CRM systems

Experience with social media management and customer relationship management

Ability to analyze and interpret data

Ability to set and meet goals

Benefits

Comprehensive suite of benefits designed to help each member of our team thrive

Voluntary healthcare coverage in countries where applicable

Flexible paid time off

Holidays

Generous caregiver and parental leaves

Life and disability insurance

Health benefits including medical, dental, vision, and prescription drug coverage

Pay

$74,000 - $124,000

Schedule

Full-time