Manager, Enterprise Lending Quality Control

Wintrust provides community and commercial banking, specialty finance, and wealth management services through its 16 bank charters and nine non-bank businesses. We deliver the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. With over 200 branch banking locations across Illinois, southwestern Florida, northwestern Indiana, west Michigan, and southern Wisconsin, plus commercial banking offices in key cities, we serve clients in all 50 states. Our people are the heart of our business, and we consistently rank as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why Join Us?

• An award-winning culture: Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligibility
• Comprehensive benefit package including medical, dental, vision, life, 401k with generous company match, and tuition reimbursement
• Family-friendly work hours
• Opportunities to grow and develop your career with 175+ community bank locations
• Promote-from-within culture with a focus on entrepreneurial spirit and upward mobility

Responsibilities

• Quality Control Program & Oversight
  • Design, implement, and maintain a risk-based enterprise lending QC framework aligned with regulatory expectations and internal risk appetite
  • Establish and enforce policies, standards, defect classification, and sampling methodologies across lending products
  • Ensure QC operates as an independent and credible control function, aligned with enterprise risk and oversight structures
  • Serve as the primary QC liaison for internal audit, compliance, risk management, and regulatory reviews, ensuring readiness and strong outcomes
  • Deliver clear, consistent governance reporting to leadership and committees, highlighting risk insights and control effectiveness
• QC Execution, Defect Management & Reporting
  • Oversee independent post-funding QC review execution, ensuring accuracy, consistency, and adherence to SLAs
  • Validate compliance with credit policy, underwriting standards, regulatory requirements, documentation quality, lien perfection, and loan boarding accuracy
  • Establish and manage a structured defect identification and severity rating framework
  • Lead root cause analysis to identify systemic issues and emerging risks across lending operations
  • Oversee development of executive-level reporting and dashboards that track defect trends, performance, and remediation status
  • Ensure timely escalation of material findings and transparency into control breakdowns
• Continuous Improvement & Team Development
  • Partner with lending, credit, and operations leaders to drive corrective action plans and ensure sustainable remediation
  • Influence business partners to improve front-line quality and reduce defect recurrence
  • Drive process optimization and automation initiatives to enhance QC efficiency and coverage
  • Develop feedback loops that translate QC insights into training, policy enhancements, and operational improvements
  • Lead and develop a high-performing QC team, ensuring capability building, consistency, and accountability
  • Promote a culture of proactive risk identification and continuous improvement across the lending lifecycle

Requirements

• 10+ years of experience in prior management, including leading the design, execution, and continuous improvement of quality control frameworks across enterprise lending products
• Strong leadership and managerial skills to build teams, including creating department vision, talent development plans, and coaching strategies
• Strong enterprise awareness and alignment, including governance, planning, delivery, and change management processes for operating in an evolving environment
• Tenacity and inclination to seek out and implement procedural/process improvements
• Prior experience with core servicing platform FIS IBS and loan origination platforms such as nCino
• Exceptional service acumen, written and verbal skills to influence and communicate effectively with multiple roles and levels
• Competency with tools such as Outlook, Excel, PowerPoint, and Salesforce
• Natural disposition for learning, collaboration, adaptability, and flexibility
• Bachelor’s degree or equivalent
• Advanced computer skills

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Short-term and Long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

Pay

The estimated salary range for this role is $98,000 - $132,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on qualifications, skills, and experience.