Manager, Enterprise Cloud and AI Platforms

About the role

The Division of Information Technology at Virginia Tech is seeking an experienced, collaborative, and service-oriented technical leader to serve as Manager of Enterprise Cloud and AI Platforms (ECAP).

Responsibilities

• Provide operational leadership and day-to-day management for enterprise collaboration platforms and productivity services, including Microsoft 365, Google Workspace, and other university-supported collaboration technologies, ensuring reliable, secure, and high-quality service delivery.
• Lead cloud service enablement and operational governance across major cloud platforms, applying approved standards, guardrails, and reference architectures to support scalable, supportable, and well-governed cloud-based services.
• Oversee operation of university-supported AI and emerging technology platforms, ensuring production readiness, operational sustainability, and alignment with established usage policies and guardrails.
• Maintain security, risk, and compliance requirements throughout the service lifecycle, partnering closely with the IT Security Office (ITSO) and Secure Identity Services (SIS) to ensure appropriate access controls, risk mitigation, and alignment with institutional policies and standards.
• Manage service onboarding, application integration readiness, and operational handoff activities to ensure new and enhanced services are well documented, supportable, and aligned with enterprise architecture and operational expectations.
• Collaborate with User Experience and Engagement (UEE) to support service design, communications, change management, and adoption strategies that promote positive, consistent, and human-centered user experiences.
• Recruit, develop, coach, and lead a high-performing team of professional technical staff, establishing clear expectations, supporting career growth, and fostering a culture of accountability, continuous improvement, and service excellence.
• Operate the Enterprise Cloud and AI Platforms (ECAP) service portfolio using shared IT service management practices, including service definitions, demand intake, prioritization, and operational execution aligned with available capacity.
• Partner with campus stakeholders, peer IT teams, and governance bodies to assess service performance, communicate impacts, support adoption, and continuously improve the value and effectiveness of ECAP-managed services.

Qualifications

• Master’s degree in Computer Science, Information Technology, Business, or a related field, or an equivalent combination of education, training, and progressively responsible experience.
• Demonstrated experience leading and developing professional technical staff, including setting expectations, coaching performance, and supporting career development.
• Experience providing operational leadership for enterprise-scale IT services in complex enterprise environments.
• Experience overseeing cloud or SaaS-based services, including service onboarding, lifecycle management, standards enforcement, and operational sustainability.
• Strong understanding of information security, risk management, and compliance requirements as they apply to enterprise IT services.
• Excellent communication, leadership, and stakeholder engagement skills, with the ability to convey technical concepts to non-technical audiences and build trust across organizational boundaries.

Benefits

This role offers a competitive salary range of $144,000 - $155,000, with benefits including health insurance, retirement plans, and paid time off.

Pay

$144,000 - $155,000

Schedule

Hybrid position with regular onsite presence required for team leadership, collaboration, planning, and relationship-building efforts.