Manager, Enterprise Capital Planning & Operations

Responsibilities

• Own the strategy, development, and execution of GREWE's multi-year capital investment plan in alignment with the Long Range Plan (LRP) and company planning timelines.
• Document, develop, and communicate clear capital planning processes — including intake, approvals, change logs, reporting, etc.
• Derive insights from portfolio performance and opportunities to prioritize and effectively manage the capital budget.
• Enable a Capital ‘community of practice’ and serve as primary liaison across Design & Construction (D&C), Facility Management, Finance, Controllership, Portfolio & Metro Strategy, Technology/Digital Workplace, and GREWE Leadership.
• Lead day-to-day capital management process & operations — driving execution, governance, efficiency and consistency across the real estate portfolio.
• Own and evolve the capital tooling ecosystem, ensuring alignment across TM1, IWMS, Oracle, and Fixed Asset reporting platforms.
• Provide business and subject matter expert support for tooling and technical roadmaps evolution.
• Lead change management efforts to drive adoption of capital processes, tools, training programs, and governance standards.
• Develop, maintain, and govern the GREWE Capital Project Playbook and end-to-end Capital Process documentation; deliver analytics and reporting across capital investments, depreciation, project budgets, CBA analysis, and project due diligence.
• Standardize processes to improve operational consistency, execution efficiency, and governance compliance; maintain historical capital project data, supporting documentation, and reporting records as the system of record.
• Serve as governance and controls lead for global capital project management — owning SOPs, RACI, process documentation, and compliance activities (PRSA, OREs, etc.).
• Accountable for quarterly KPI reporting, governance reporting, workflow management, and controls management — defining core metrics and performance measurements to track operational and financial effectiveness.
• In partnership with Financial and D&C teams, improve capital forecasting, budgeting utilization, cost-benefit analyses, operational efficiency, reporting consistency, and project governance.

Qualifications

• 5+ years of experience in or across Capital Planning, Financial Planning & Analysis (FP&A), Corporate Real Estate, Strategic Planning, Program Management, Change Management, Design & Construction, or other related disciplines.
• Proven program management skillset, with the ability to develop and optimize business processes, operating models, drive roadmaps/timelines, manage risks, and deliver results across a complex, matrixed organization.
• Strong financial acumen with expertise in capital planning, budgeting, forecasting, depreciation, cost-benefit analysis, and investment decision-making.
• Advanced analytical and problem-solving capabilities, including financial modeling, scenario planning, forecasting, and data-driven decision-making.
• Exceptional executive communication and storytelling skills, with the ability to synthesize complex information into clear recommendations and actionable insights.
• Demonstrated ability to influence stakeholders across all levels of the organization and build strong partnerships across Finance, Operations, Technology, and business teams.
• Comfortable navigating ambiguity, creating structure from white space, and driving a roadmap of continuous improvement.
• Experience leveraging AI ‑ enabled tools (e.g., Copilot, ChatGPT, Claude Code) to enhance productivity, insight generation, reporting, and operational efficiency.
• Experience with enterprise planning, financial planning, and project management platforms preferred (e.g., TM1, Oracle, IWMS/TRIRIGA, Power BI, Excel).
• Self-starter with a positive attitude, and a sense of humor!

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.