Manager, Engineering, Managed Services - Mainframe

About the role

For our client, we are seeking a Manager, Engineering, Managed Services - Mainframe to join the team of a leader in the Information Technology space. This role will lead engineering support for managed services environments, with a strong focus on mainframe operations and customer-facing service delivery. The manager will coordinate resources, align technical execution with business needs, and serve as a key point of contact for strategic and tactical planning. Success in this position will depend on building strong relationships with customers, vendors, and internal partners while ensuring operational performance and satisfaction. The role also requires oversight of key processes, prioritization of workloads, and guidance of engineering teams across complex technology environments. Experience in IT consulting and service delivery will be important in driving consistency, consensus, and effective communication across varied audiences. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Understand customer environments and business needs
• Manage workload, prioritize tasks, and assign resources
• Serve as the primary point of contact for strategic and tactical plans
• Track and report Customer Satisfaction Performance Measures
• Allocate engineering resources to maintain and optimize technology areas
• Oversee the development and maintenance of key operational processes
• Foster relationships with customers through regular interaction and support

Qualifications

• Bachelor’s degree and 5 years of relevant experience, or 9 years of related consulting or IT services delivery experience
• Previous consulting leadership experience required
• Experience in ITIL
• Knowledge of IBM, Cisco, Microsoft, HP, or Dell products and services
• Ability to lead teams and gain consensus
• Experience managing mainframe environments, including IBM CICS, DB2, MQ, and IDMS
• Ability to communicate effectively in various styles according to the audience
• Experience working with vendors and business partners

Benefits

• Opportunity for annual bonus target of 20%
• Willingness to travel up to 25% as needed
• Emphasis on continuous learning and AI adoption
• Strong focus on employee engagement and development
• Access to a comprehensive benefits overview

Pay

$120,000 – $177,100 annually