Manager, Engineering
About the role
About Our Client: Priority Commerce operates in the financial technology sector, focusing on streamlining cash flow and optimizing working capital for businesses. The organization addresses challenges in financial operations by offering an integrated platform that unifies payables, acquiring, banking, and treasury solutions. This approach aims to reduce costs and uncover new revenue opportunities for businesses.
About the Opportunity: The MANAGER, ENGINEERING role leads one or more teams within the Boarding & Maintenance area of the MX™ Connect platform. This position is responsible for overseeing the process of onboarding partners and merchants and maintaining their operations on the platform. The role ensures smooth boarding experiences and ongoing maintenance, contributing to reliable merchant processing and operational excellence.
Responsibilities
- Manage team performance, hiring, feedback, and performance management as a consistent system
- Maintain high technical standards and integrate AI-native practices within the team
- Ensure predictable, sustainable delivery and uphold commitments to product, design, and business partners
- Own the team's operational health including service level objectives, deployment frequency, lead times, and on-call management
- Lead incident response and communication during high-pressure situations
- Identify and eliminate single points of failure within the team
- Support engineering growth and development aligned with career levels
- Balance technical debt and platform work with the product roadmap
Requirements
- Experience managing engineers full time, including hiring, performance, and delivery
- Strong technical expertise to engage in design reviews, incidents, and roadmap discussions
- Approximately 7+ years of relevant experience