Manager-Employee Relations-8015

Key Responsibilities

• Leads and manages employee relations (ER) functions across the organization to ensure timely, consistent, and legally defensible resolution of workplace concerns.
• Supervises assigned HR Business Partners, including work direction, coaching, performance feedback, and performance evaluations.
• Oversees ER case management, including intake, review, documentation, resolution, and follow-up.
• Conducts and/or oversees workplace investigations involving complaints, policy violations, and workplace concerns.
• Advises and coaches leaders on elevated ER matters, corrective action, performance management, and policy application.
• Interprets HR policies and supports consistent application of policies, procedures, and employment practices across departments.
• Solves complex workplace conflicts involving employees, leaders, and departments.
• Maintains accurate, timely, confidential, and defensible employee relations documentation and records.
• Develops, analyzes, and presents ER metrics, trends, and workforce insights into HR and organizational leadership to identify risks, support decision-making, and drive continuous improvement.
• Partners with senior leadership, Compliance, Legal, and operational leaders to reduce organizational risk and support a fair, respectful workplace.
• Performs other duties as assigned to support overall effectiveness of the department and organization.

Qualifications

• Education: Bachelor’s degree in Human Resources, Business, or related field; or equivalent experience, as stated below, in lieu of formal education.
• Experience: Without degree: Four (4) years of progressive HR experience, including at least three (3) years direct employee relations, workplace investigation, corrective action, or HR Business Partner responsibilities. With and without degree: Two (2) years’ experience supervising/leading professional staff.
• Certification: N/A
• Licenses: N/A

Knowledge, Skills, And Abilities

• Knowledge of employment law fundamentals
• Skilled in conducting complex investigations and preparing clear, defensible documentation
• Understanding of corrective action and documentation standards
• Strong judgment and decision-making skills
• Strong written and verbal communication skills
• Conflict resolution and leader coaching ability
• Ability to work independently, maintain confidentiality, and manage sensitive and high-risk situations

Preferences

• Education: Master’s degree in Human Resources, Business, or related field
• Experience: Six (6) years of HR experience with direct ER responsibilities Four (4) years’ experience supervising/leading professional staff
• Certification: Professional HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)

Special Position Requirements

• Exposure Category III: Expected duties do not have potential for exposure to blood, body fluids or tissues

Work Requirements

• Ability to sit for 6-7 hours daily, either at a desk or at a computer terminal
• Ability to present and speak clearly in front of a group of people
• Ability to travel by car to all campuses and clinics in the surrounding Kingman area
• Ability to remain calm during any negative confrontations or demands of the position

Position Description Acknowledgment

This job description applies to all KHI facilities and is representative of the essential job duties this position will perform. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.