Manager, Dome Operators

Responsibilities

• Operate Cosm display systems during high-profile events, private events, and demos.
• Must be present and contributing during key weekend events, which often include late nights.
• Collaborate across multiple teams including Venue IT, Venue personnel, Technical Directors, and additional support staff to always provide a Cosmworthy experience.
• Lead, train and motivate the Dome Operator team to perform at their highest level in a fast-paced, high-energy environment.
• Develop an optimized Operator schedule to ensure coverage across key venue events, all digital displays within the venue, and all venue A/V systems.
• Ensure venue presentation systems are in a constant state of readiness.
• Maintain comprehensive systems knowledge to support special events, visiting artists, and guests.
• Contribute technical feedback to the Cosm product development staff to advance tool functionality.
• Become an expert in an array of audio, visual, and lighting systems that all come together to deliver the Cosm Experience.
• Monitor scheduled events/demonstrations and proactively coordinate with AV Operators.
• Log and track issues across all systems with attention to detail focused on firmware and hardware functionality.
• Perform preventive maintenance including running system backups and upkeep.
• Anticipate challenges, stay proactive and pivot quickly under pressure to ensure smooth operations, no matter what challenges arise.
• Focus on the guest experience at all times.

Requirements

• Bachelor’s degree in IT, Computer Science, Broadcasting, Audio Production, Film, Television and Digital Media or similar relevant fields preferred.
• At least 3 years of experience leading and developing a technical team in a live entertainment environment.
• Passion for hospitality, entertainment, and cool technology required.
• Any additional relevant diploma or certification, or industry experience with large venue AV technology is a plus.
• Experience in Audio, Lighting, Broadcast, IT, and/or streaming IP video workflows.
• Familiarity with audio/visual signal flows and diagrams, and AV automation systems preferred.
• Familiarity with Windows, OBS, Blackmagic, QSYS, DMX lighting, IPTVs, Unreal, Osprey encoders.
• Excellent communication, problem-solving, and troubleshooting skills.
• Must be enthusiastic, self-motivated, and organized.
• Strong leadership, decision-making and problem-solving skills, with a proven ability to remain calm under pressure.
• Must be able to work during live events, with high noise levels, and busy environments.
• Must be able to work during late nights and weekends.

Qualifications

• All applicants must be at least 18 years of age at the time of employment.

Skills

• Technical proficiency in audio, visual, and lighting systems.
• Ability to work in a fast-paced, high-energy environment.
• Strong leadership and problem-solving skills.
• Excellent communication and troubleshooting abilities.

Benefits

• Equal Opportunity Employer.

Pay

Compensation is commensurate with experience.

Schedule

Work hours are flexible but may include evenings and weekends.