Manager, Digital Platform Operations

What You Will Do

Lead designing, developing, and implementing a competitive HyundaiUSA.com platform across all devices that enable efforts by the Marketing Division to achieve brand awareness, consideration, qualified traffic, conversion, and efficiency objectives.

How You Will Make An Impact

• Develop, upgrade, perform general maintenance, and report on HyundaiUSA.com in a dynamic and fast-paced environment.
• Manage and improve day-to-day operations of HyundaiUSA.com.
• Work with HyundaiUSA.com's Senior Group Manager, Digital Customer Experience, business stakeholders, in-house IT, and creative/technology partners to keep HyundaiUSA.com competitive.
• Manage digital projects from conception to launch, ensuring marketing integration and timely implementation.
• Manage the creative agency and IT partner company to execute web updates for HyundaiUSA.com, including vehicle model updates, shopping tools, information pages, and other online content, including video, imagery, and CG.
• Integrate with cross-channel teams to maintain a consistent marketing strategy for Hyundai Motor America (HMA).
• Develop and implement integrated and standalone digital programs with the agency of record.
• Integrate and optimize mobile, tablet, desktop, and mobile apps into HMA's marketing strategy.
• Aptly adopt SEO best practices and manage their implementation.
• Manage the implementation, reporting, analysis, and development of digital analytics.
• Ensure high-quality production deliverables by designing and executing rigorous testing procedures.
• Exercise independent judgement to develop and administer detailed project plans.
• Ensure that production budgets and timelines are met.
• Manage and communicate priorities for all open and ongoing projects and enhancements.
• Use advanced knowledge for the preparation and presentation of Executive PowerPoint briefings.
• Continually improve processes to eliminate or reduce content errors and provide routine status updates.
• Promote infrastructure improvements, program enhancements, budget reporting, customer interaction tools, and electrification initiatives.

What You Will Bring To The Role

• Must be a high school graduate.
• Bachelor’s degree preferred.
• Master’s degree a plus.
• Six or more years of experience in planning or business operations in automotive or other consumer-facing industries with a detailed understanding of the web marketing function.
• Enterprise-level customer-facing website management experience.
• Multiple vendor and agency management experience.
• Experience in e-commerce/online shopping, digital strategy, SEO, and CMS (Content Management System) preferred.
• Strong project management skills with attention to detail; master at multi-tasking.
• Strong technical skills, including knowledge of development methodologies and best practices.
• Strong understanding of web architectures and technologies.
• Ability to troubleshoot and fix production errors in short timeframes under pressure.
• Able to apply common development methodologies and project management techniques.
• Able to work on multiple projects and set priorities.
• Strong written and oral communication skills.
• Able to identify/quantify business opportunity as it applies to technology.
• PMP Certification a plus.
• Able to assess operational and strategic strengths and make recommendations.
• Strong analytical skills and mastery of analytical tools (e.g., Excel, Omniture, Google Analytics, etc.).
• Able to create and present executive-facing presentations and other materials.
• Diplomatic and collaborative attitude, able to motivate partners to meet and exceed business expectations.

What Hyundai Can Offer You

• Compensation Range: $91,000 - $130,000 annual base salary.
• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance).
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off.
• Healthcare insurance (medical, dental, and vision).
• 401(K) company match.
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution.
• Basic life insurance, short- and long-term disability.
• Mental health, wellbeing, and employee assistance program.
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits).

What Happens Next

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

Other Details

• Physical requirements: Normal office duties. Occasional domestic travel may be required.
• The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.