Manager, DevOps Engineering

About the role

It's a great time to join Airlines Reporting Corporation (ARC). ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a Talent Manager, DevOps Engineering to develop and lead the DevOps Engineering Team with thought leadership, strategic planning, and operational excellence.

Responsibilities

• Lead and manage the DevOps Engineering team by fostering a culture of innovation and continuous improvement to ensure optimal operation of ARC’s technology stack.
• Accountable for the design and implementation of DevOps Engineering functions, processes, and procedures.
• Establish a vision for the DevOps Engineering team that focuses on delivering a robust Cloud platforms roadmap to meet the needs of ARC’s customers.
• Develop DevOps Engineering team members by ensuring individuals have the tools and resources to continue to learn and grow in their roles, keeping abreast of the latest tools and technologies in their area of specializations. Ensure each team member is aware of, contributing to, and supporting the DevOps Engineering strategy.
• Partner with Product Teams, Product Owners, Enterprise Support Engineers, Solution Architects, and other key stakeholders to analyze business needs and improve supportability, scalability, and recovery for engineered solutions.
• Review resource consumption and cost effectiveness for engineered Cloud solutions. Ensure overall technical solutions align with business needs.
• Responsible for planning, directing, and overseeing the financial budget for the DevOps Engineering department as well as recruiting, interviewing, hiring, training, and monitoring the performance of team members.
• Stay current with the latest technologies and techniques. Continually evaluate the landscape for ways to leverage industry best practices and new technologies to better serve ARC’s customers.

Qualifications

• Bachelor’s degree in Computer Science or related engineering field preferred; or equivalent work experience.
• 5+ years of experience in AWS Cloud administration including cost reporting, optimization, and management.
• 3+ years of experience in managing, coaching, and developing technical teams.
• Experience with full cycle development (SDLC) in an Agile/Scrum environment.
• Experience with DevOps role including CI/CD Automation, Infrastructure as code (Terraform), and source code management (Git) administration, branching, merge, and flow strategies.
• Prior experience in system administration role is preferred.
• Experience leading multiple resources through triaging events and ability to communicate after-action reports.
• Ability to lead a group through an architectural development process and collaborate with stakeholders at all levels.
• Ability to discover and define non-functional requirements and transform them into technical requirements and solution definition.
• Ability to influence technology strategy and best practices across peer and leadership groups to support an agile development culture.
• Outstanding communication skills (verbal and written) and ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences.
• A strong intellectual curiosity to continually challenge what exists and explore what should be changed to best meet evolving business goals.
• A strong passion to support peers to help meet timelines on larger projects.

Benefits

Joining ARC means joining a team that is motivated, diverse, creative, collaborative, and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.

• Hands-on learning and professional development opportunities that allow employees to expand their skills and grow their careers in new, dynamic ways.
• WorkFlex: ARC’s hybrid work program offering eligible employees flexibility to work from home while also requiring in-office workdays to foster collaboration and connection.
• A highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.