Manager, DevOps

About the role

The Manager, DevOps reports to the Senior Director, Engineering and is part of the IT department. This role is exempt under FLSA status.

Responsibilities

• Leadership and Strategy:
  • Lead, mentor, and grow a team of DevOps/platform engineers
  • Define and drive the infrastructure roadmap aligned with product and engineering goals
  • Establish and enforce DevOps best practices, standards, and operational runbooks
  • Partner closely with software engineering, security, and product teams
• Hands-On Engineering:
  • Architect, deploy, and manage Kubernetes (K8s) clusters across AWS (kOps, EKS) and GCP (GKE)
  • Manage and optimize Apache Kafka infrastructure for event-driven and streaming workloads
  • Implement and maintain Infrastructure as Code (IaC) using Terraform, Helm, or similar tools
  • Actively contribute to infrastructure code, configurations, and automation
• Networking and Security:
  • Design and manage cloud networking including VPCs, subnets, peering, Transit Gateway, etc.
  • Configure and maintain load balancers, API gateways, DNS, and TLS/SSL certificate management
  • Implement zero-trust networking principles and enforce least-privilege access controls
  • Collaborate with security teams to ensure compliance with fintech regulatory requirements (SOC 2, PCI-DSS, etc.)
  • Manage firewalls, WAFs, and network security groups across cloud environments
• Cloud Cost Optimization:
  • Own cloud cost visibility, budgeting, and optimization across AWS and GCP
  • Identify and eliminate wasteful spend through rightsizing, reserved instances, and autoscaling strategies

Qualifications

• Minimum Qualifications:
• 7+ years of experience in DevOps, Site Reliability Engineering, or infrastructure roles
• 2+ years in a leadership or management capacity with direct reports
• Proven hands-on experience - this role requires someone who still codes and builds, not just manages
• Deep expertise with Kubernetes (K8s) including cluster management, RBAC, & autoscaling
• Strong experience with AWS (EKS, EC2, RDS, S3, IAM, VPC, Route 53, etc.)
• Solid experience with GCP (GKE, Cloud Run, BigQuery, Cloud Networking, IAM)
• Hands-on experience managing Apache Kafka clusters and streaming infrastructure
• Strong networking fundamentals - TCP/IP, DNS, HTTP/S, load balancing, VPN, VPC peering, and service mesh
• Proficiency with Infrastructure as Code tools such as Terraform, or CloudFormation
• Demonstrated success in cloud cost optimization with measurable results
• Scripting and automation skills in Python, Bash, or Go
• Strong understanding of security best practices in cloud-native environments
• PREFERRED QUALIFICATIONS:
• Knowledge of FinOps practices and frameworks
• (We currently use DoIt for Finops)
• Knowledge of observability tools (e.g., Grafana, Prometheus)
• Experience with GitLab features including security dashboards and CI/CD configurations
• Prior experience migrating from Atlassian tooling (Bitbucket, Bamboo) to GitLab in an enterprise environment
• Fintech Domain Experience:
• Familiarity with loan origination systems (LOS)
• Experience working with loan servicing platforms (e.g., Loanpro)
• Understanding of end-to-end lending workflows including application intake, underwriting, decisioning, funding, and post-close processes
• Knowledge of consumer lending products such as personal loans, auto loans, mortgages, or lines of credit
• Awareness of regulatory and compliance requirements in lending (e.g., TILA, RESPA, ECOA, HMDA)
• Experience integrating with credit bureaus (Equifax, Experian, TransUnion) or third-party data providers for identity verification and risk decisioning

Competencies

• Customer Service: Exceptional attitude and a passion for providing outstanding service to internal customers.
• Technical Leadership: Provides technical direction and guidance for infrastructure, cloud platforms, and DevOps practices. Makes sound technical decisions that support scalability, reliability, security, and business objectives.
• People Leadership & Development: Builds, develops, and motivates high-performing teams through coaching, mentoring, performance management, and talent development.
• Operational Excellence: Establishes and maintains processes, standards, and controls that drive system reliability, availability, performance, security, and continuous improvement.
• Execution & Results Orientation: Effectively prioritizes work, manages resources, and drives the successful delivery of infrastructure and platform initiatives while balancing speed, quality, and operational risk.
• Automation & Continuous Improvement: Promotes automation, efficiency, and innovation through the adoption of DevOps best practices, infrastructure as code, and continuous integration and deployment methodologies.
• Cross-Functional Collaboration: Partners effectively with Engineering, Product, Security, and business stakeholders to align priorities, resolve issues, and achieve organizational goals.
• Business & Financial Acumen: Understands the business impact of technology decisions and effectively manages cloud resources, vendor relationships, and infrastructure investments to optimize cost and value.