Manager, Data Science, Forecasting & Routing

About the role

The Manager of Data Science will lead a team responsible for forecasting care utilization and optimizing member routing decisions. This role will drive the development of decision systems that balance clinical outcomes with business economics, enabling sustainable growth of Spring Health’s care models.

Responsibilities

• Lead and develop a team of data scientists working on utilization forecasting and care routing optimization
• Define and execute the data science roadmap supporting forecasting accuracy, experimentation, and decision systems
• Build and productionize forecasting models that predict care utilization across customer lifecycle stages
• Develop and iterate on routing algorithms and experimentation frameworks to influence member care pathways
• Partner with Product and Engineering to translate models into scalable, real-time systems
• Collaborate with Actuarial and Finance teams to align forecasts with pricing assumptions and business targets
• Design and analyze experiments to evaluate interventions that shift member behavior and care utilization
• Establish monitoring systems to detect deviations in utilization trends and trigger interventions
• Communicate insights, risks, and trade-offs clearly to senior stakeholders
• Ensure high standards for model quality, documentation, and reproducibility

Requirements

• 5+ years of experience in data science, with at least 2+ years managing teams
• Experience building and deploying machine learning models in production environments
• Strong foundation in statistical modeling, experimentation, and causal inference
• Experience working cross-functionally with product and engineering teams to ship data products
• Proven ability to translate ambiguous business problems into structured analytical solutions
• Strong communication skills, with the ability to influence non-technical stakeholders
• Experience managing projects with multiple stakeholders and competing priorities
• Experience in healthcare, benefits, or risk-based business models
• Experience with forecasting, time series modeling, or demand planning
• Familiarity with experimentation platforms and behavioral interventions
• Experience working on marketplace, routing, or recommendation systems
• Experience with cost optimization or unit economics problems

Qualifications

• Experience with healthcare, benefits, or risk-based business models
• Experience with forecasting, time series modeling, or demand planning
• Familiarity with experimentation platforms and behavioral interventions
• Experience working on marketplace, routing, or recommendation systems
• Experience with cost optimization or unit economics problems

Skills

• Experience with healthcare, benefits, or risk-based business models
• Experience with forecasting, time series modeling, or demand planning
• Familiarity with experimentation platforms and behavioral interventions
• Experience working on marketplace, routing, or recommendation systems
• Experience with cost optimization or unit economics problems

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes

Pay

The target base salary range for this position is $183,000 - $205,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Schedule

This is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.