Manager, Data Operations

Responsibilities

Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities
Ensure platform stability and reliability through proactive monitoring, effective incident response, and timely resolution of technical issues
Own service level agreement (SLA) performance by tracking operational metrics, addressing breaches, and driving corrective actions as required
Oversee end-to-end data operations monitoring and communicate platform performance, risks, and issues to stakeholders
Maintain and govern operational documentation, including platform design artifacts, configuration standards, and troubleshooting procedures
Serve as the primary escalation point for operational issues, collaborating with cross functional teams while providing coaching and guidance to technical staff

Qualifications

• Minimum five years of recent experience managing data operations, including data pipeline monitoring and incident response, with strong knowledge of Azure Data Factory, Azure Databricks, Azure Data Lake Storage Gen2, and Generative and Agentic AI concepts
• Bachelor's degree from an accredited college or university is preferred; High school diploma or GED required
• Experience leading and overseeing Managed Service Provider (MSP) teams across multiple time zones
• Strong ability to develop and maintain clear, comprehensive technical and operational documentation
• Demonstrated success meeting SLAs and performance metrics, with a continuous improvement mindset and ability to translate platform insights into actionable improvements
• Strong communication and collaboration skills, with experience supporting strategic planning and cross functional stakeholders

Benefits

KPMG offers a comprehensive compensation and benefits package, including a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

For more information about our benefits, visit our KPMG US Careers site at https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=8147_9_26.
KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.