Manager, Data and Analytics

About the role

The Manager, Data and Analytics plays a pivotal role in shaping, implementing, and overseeing the data strategy for the expansion of the Assertive Community Engagement & Success (ACES) program. ACES serves young men ages 16-24 residing in Harlem and the Bronx who are navigating high-risk environments, violence exposure, and system involvement, and who voluntarily engage with the program to build pathways for long-term success.

Responsibilities

• Build deep knowledge of ACES program operations by participating in regular in-person meetings, observing day-to-day work, and engaging directly with managers, youth workers, and participants
• Provide hands-on management, training, coaching, technical and administrative oversight of the analyst to deliver high quality data solutions
• Coach and support managers and staff in interpreting data insights, applying them to day-to-day program decisions, and embedding data-informed practices into routine operations to improve service delivery and outcomes
• Collaborate with internal and external teams to identify optimal solutions for data management, reporting, and analytics
• Create and develop visualizations and dashboards to showcase monthly, year-to-date, and annual program performance data
• Conduct analysis on key program metrics, client populations, and operational outcomes to improve understanding of program trends and performance, thereby facilitating data-driven decision-making
• Execute database and electronic health record queries to extract program datasets for analysis, addressing the needs of the executive team, program staff, program leadership, and external requests from funders, government oversight agencies, policymakers, and other stakeholders
• Develop automated data reports to analyze program performance against contract goals, organizational priorities and goals, and set protocols for performance invoicing, metrics projection analysis, and performance management
• Participate in program planning with participants, youth workers, program directors and senior and executive leadership by contributing insights about program data
• Interpret, understand, and present analytics results to various teams including program, leadership, executive, external government stakeholders, with a strong focus on data storytelling and actionable insights
• Develop quality assurance tracking systems to support staff to identify and rectify missing or inaccurate data, contributing to continuous quality improvement efforts aimed at enhancing program and client outcomes

Requirements

• Master’s degree in related field and at least 2 years of experience as a senior data analyst, or
• Bachelor’s degree in related field with at least 3-5 years of experience as a senior data analyst working with relational databases
• 1+ year of supervisory experience
• Advanced proficiency in MS Excel (Pivot Tables, Advanced functions, Get and Transform), proficiency in other products in MS Suite required
• Superior communication skills with the ability to work effectively with diverse teams and remain highly organized
• Comfortable in situations when asked to lead projects
• Strong interpersonal skills and emotional intelligence
• Commitment to social justice and knowledge of NYC criminal justice system and alternatives to incarceration programs

Qualifications

• Master’s degree in related field and at least 2 years of experience as a senior data analyst, or
• Bachelor’s degree in related field with at least 3-5 years of experience as a senior data analyst working with relational databases
• 1+ year of supervisory experience
• Advanced proficiency in MS Excel (Pivot Tables, Advanced functions, Get and Transform), proficiency in other products in MS Suite required
• Superior communication skills with the ability to work effectively with diverse teams and remain highly organized
• Comfortable in situations when asked to lead projects
• Strong interpersonal skills and emotional intelligence
• Commitment to social justice and knowledge of NYC criminal justice system and alternatives to incarceration programs

Skills

• Advanced proficiency in MS Excel (Pivot Tables, Advanced functions, Get and Transform)
• Proficiency in other products in MS Suite
• Superior communication skills
• Strong interpersonal skills and emotional intelligence
• Commitment to social justice and knowledge of NYC criminal justice system and alternatives to incarceration programs

Benefits

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days
• 12 Paid Holidays per year
• Retail 403(b) Competitive matching up to 6%
• Employee Referral Program

Pay

$80,000.00 per year

Schedule

This position is full-time working Monday through Friday from 9:00 am to 5:00 pm

Location Address

25 Chapel Street, 11th Fl, Brooklyn, NY 11201