Manager, Data Acquisition

Responsibilities

• Supervises employees, provides direction, coaches, trains and develops, hires, and manages performance to organization goals and expectations.
• Manages team resources effectively and efficiently to support operational objectives and departmental priorities; maintains and understanding of company strategy, products, clients, and industry trends.
• Manages vendors and outside service providers of bulk data effectively; sets expectations and holds them accountable.
• Maintains and monitors team processes to yield low cost, high quality, compliant results.
• Forecasts resource needs based on volume fluctuations by monitoring course list pipeline and adjusting resources accordingly.
• Develops and enhances team KPIs to ensure high performance to standards.
• Creates team-specific policies appropriate for the successful operation of the team.
• Develops training initiatives based on data from quality reviews to ensure teams are properly educated on processes.
• Oversees department quality audits to measure the effectiveness of programs and procedures.
• Recommends process improvements related to quality and onboarding that result in increased operational efficiency.
• Tracks trends and reports to leadership on key findings.
• Prepares reports and statistics related to team output and current activities.
• Acts as escalation point and subject matter expert for tactical resolution of escalated data issues to ensure issues are validated and resolved.
• Completes special projects as needed.

Requirements

• Experience with relationship database systems including SQL Server is required.
• Experience with Web transportation tools (XML and HTML) is required.
• Experience using reporting tools and data sets to analyze and report data is required.
• Experience with the life cycle of criminal records and standards needed to report them is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
• Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.
• Educational requirements: High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Other requirements: Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.

Benefits

• Medical, dental and vision effective first day of employment
• 401(k) with employer match
• Paid time off
• 10 company-paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus