Manager, Dasher & Logistics Strategy & Operations

About the Team

The Dasher & Logistics team supports the millions of Dashers who power DoorDash's marketplace. We're building the world's leading last-mile logistics platform — and at the center of that is creating the best experience for gig workers to achieve their financial goals. We own the full Dasher lifecycle — from acquisition and onboarding, to earnings and order assignment, to rewards and recognition for the best Dashers. We partner closely with Product, Engineering, Marketing, and Support in order to create a seamless experience for Dashers, whether it be their first dash or their 500th.

About the Role

You will play an integral role in shaping our Dasher strategy at DoorDash. Your primary goal will be to improve Dasher retention and engagement by identifying key pain points, getting deep into how the system operates on the ground, and translating those insights into high-impact bets that improve the Dasher experience. You’ll define what a great Dasher experience looks like in practice, build the programs and partnerships that support it, and develop the tools and feedback loops needed to measure Dasher sentiment and ensure the Dasher voice is represented in key decisions across the organization. You’ll scale impact through close collaboration with cross-functional teams. Success in this role means building a stronger, more engaged Dasher ecosystem that improves marketplace reliability and creates long-term value across DoorDash’s audiences. You will report directly into a Director on our Dasher & Logistics team within the Strategy & Operations organization.

We’re Excited About You Because...

• You have 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, banking, policy, nonprofit)
• You are curious, entrepreneurial, and thrive in zero-to-one environments. You are a self starter who is energized by a difficult problem and you aren’t afraid to get your hands dirty or try new things in order to create the future.
• You are an exceptional problem solver who thrives on data-driven decision-making (comfortable with SQL)

What You Will Do

• Shape business strategy by combining data, marketplace insights, and first-principles thinking to identify the highest impact opportunities to improve Dasher retention
• Drive ideas from concept to scale by incubating, testing, and scaling 0-1 programs, partnerships, and operational bets that improve key KPIs and the overall Dasher experience
• Collaborate cross-functionally with Product, Engineering, Marketing, and Support in order to bring your ideas to life
• Represent the Dasher voice across the organization by building the tools, processes, and feedback loops that keep stakeholder decisions grounded in Dasher needs

Requirements

• You have 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, banking, policy, nonprofit)
• You are curious, entrepreneurial, and thrive in zero-to-one environments. You are a self starter who is energized by a difficult problem and you aren’t afraid to get your hands dirty or try new things in order to create the future.
• You are an exceptional problem solver who thrives on data-driven decision-making (comfortable with SQL)

Skills

• Deep expertise in distributed databases, particularly Apache Cassandra, Redis, Kafka, and database agnostic abstractions
• Experience in designing, optimizing, and scaling distributed data access layers that power critical systems
• Strong command of distributed system concepts such as replication, partitioning, tunable consistency, and failure recovery
• Experience with caching technologies like Redis or Memcached and know how to layer them effectively over storage systems to optimize for performance and cost
• A customer-first mindset, and thrive when working closely with product and platform teams to translate complex requirements into clean, scalable data models
• Skilled at communicating complex architecture decisions and building alignment across infrastructure and product engineering organizations
• Mentoring engineers, influencing data architecture at scale, and fostering best practices in reliability, observability, and data access patterns

Benefits

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

Pay

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash’s Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-LGBTQ+, people of color, people with disabilities, veterans, and those from other underrepresented groups.