Manager, Customer Trust

About the role

The Manager, Customer Trust role is part of the Global Security team at Commvault. This position is responsible for leading customer-facing assurance activities, managing customer security, compliance, privacy, and risk inquiries, and developing scalable response content and knowledge libraries.

Responsibilities

• Lead the Customer Trust program and associated operations.
• Manage customer security, compliance, privacy, and risk inquiries.
• Own governance and strategy for Commvault's Trust Center.
• Develop scalable response content, knowledge libraries, and reusable assets.
• Partner with Sales and Customer Success to support strategic and regulated opportunities.
• Establish metrics and reporting for customer trust activities.
• Identify recurring customer concerns and drive improvements across security and compliance programs.
• Prioritize and coordinate support for high-impact customer engagements.
• Build and develop a high-performing Customer Trust team.
• Act as an escalation point for complex customer assurance matters.

Requirements

• Bachelor's degree in Cybersecurity, Information Security, Business, Information Systems, or related field.
• 7+ years of experience in customer trust, security assurance, compliance, GRC, sales engineering, or related functions.
• Strong understanding of cloud security, compliance, and risk management frameworks.
• Experience supporting enterprise and regulated customers.
• Familiarity with FedRAMP, SOC, ISO, HIPAA, privacy, and cybersecurity frameworks.
• Excellent communication and presentation skills.
• Proven ability to influence across technical and business teams.

Qualifications

• Exceptional problem-solving and critical thinking skills.
• Ability to manage multiple priorities and deadlines.
• Strong organizational and project management skills.
• Experience working with regulatory bodies and compliance requirements.
• Knowledge of industry standards and best practices in cybersecurity and compliance.

Skills

• Customer service and relationship management skills.
• Strategic planning and execution skills.
• Technical writing and documentation skills.
• Collaboration and teamwork skills.
• Adaptability and flexibility in a fast-paced environment.

Benefits

Commvault offers a comprehensive global benefits package, including:

• Health insurance options.
• Dental and vision coverage.
• Retirement savings plans.
• Flexible spending accounts.
• Employee assistance programs.
• Telemedicine services.
• Wellness programs.
• Parental leave.
• Generous paid time off.

Pay

The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. The pay range for this role is $93,500 - $182,850 USD.

Schedule

Full-time position.

Contact

To apply for this job, please visit wwrecruitingteam@commvault.com. For any inquiries not related to an accommodation, please email wwrecruitingteam@commvault.com.