Manager, Customer Support
Buyers Edge Platform · Littleton, CO · 3 wk ago
Customer ServiceFull-time
Your impact:
- People Leadership & Team Development
- Service Delivery & Operational Excellence
- AI Adoption & Modernization
- Cross-Functional Impact & Customer Advocacy
About you:
- 3+ years of management experience with a demonstrated track record of leading teams through meaningful change in a fast-paced, results-driven environment.
- 5+ years of experience in customer support, user operations, or a related customer-facing SaaS technical support environment, with a proven ability to drive accountability and performance through clear goals and metrics.
- Active, working familiarity with AI tools and automation in a support or operations context. Experience driving adoption in this area is highly valued.
- Well-versed in support metrics and operational reporting (CSAT, first reply time, resolution time, quality scores); comfortable using data to identify and close performance gaps.
- Ability to learn software products and customer workflows quickly, serving as a knowledge resource for the team.
- Excellent communication and interpersonal skills with the ability to engage internal and external stakeholders effectively.