Manager, Customer Success Platforms

About the role

Stripe is a financial infrastructure platform for businesses. Our mission is to increase the GDP of the internet, and we are seeking a manager to lead a team of high-performing Customer Success Managers.

Responsibilities

• Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
• Help drive an engagement model focused on building durable user relationships, increasing adoption, and delivering value.
• Identify risks and opportunities early, and help the team build and work through mitigation plans.
• Coach, mentor, and guide the team in developing consultative customer success and sales skills.
• Work cross-functionally across the organization to shape Stripe’s solutions to meet client needs.
• Build strong operating rhythms for the team, including account planning, health reviews, renewal forecasting, and business reviews.
• Inspire, motivate, and enable the team by setting clear expectations, providing direct feedback, and supporting their individual development and career growth.

Requirements

• 12+ years of customer-facing experience in customer success, account management, or sales.
• 3-5 years of people management experience.
• Experience leading sales or account management in a high-growth technology environment.
• Prior experience at a growth stage Internet/software company.
• Experience in customer success, enterprise account management, partnerships, and/or business development.

Qualifications

• Demonstrated passion for Stripe’s mission, and helping users succeed.

Skills

• Superior communication skills.
• Track record for building trusted relationships with senior stakeholders.
• Understanding unique customer needs.

Benefits

• Equity.
• Company bonus or sales commissions/bonuses.
• 401(k) plan.
• Medical, dental, and vision benefits.
• Wellness stipends.

Pay

The annual US base salary range for this role is $225,700 - $338,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.

Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.