Manager, Customer Success Operations

About the Opportunity

The company is the intelligent orchestration platform for DevSecOps. It enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust the platform to ship better, more secure software faster.

What You’ll Do

• Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.
• Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
• Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.
• Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
• Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.
• Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.
• Contribute to broader Revenue Operations initiatives where the CS perspective is needed.

What You’ll Bring

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
• Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward.
• Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick.
• Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.
• Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority.
• Curiosity and aptitude to pick up new domains, tools, and concepts quickly.
• Comfort operating in a scaling environment where not everything is defined and structure must be created.

About the team

The Sales and CX Operations team sits within the Revenue Operations function and is responsible for the processes, data standards, and operational programs that enable Sales, Customer Success, and Renewals teams to operate at scale. This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the full customer lifecycle.

Benefits to support your health, finances, and well-being

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

How the organization Supports Full-Time Employees

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Country Hiring Guidelines

The organization hires new team members in countries around the world. All roles are remote, however some roles may carry specific location-based eligibility requirements.

Privacy Policy

Please review the Recruitment Privacy Policy. Your privacy is important. The organization is proud to be an equal opportunity workplace and is an affirmative action employer.

Recruitment Privacy Policy

The organization is proud to be an equal opportunity workplace and is an affirmative action employer. The organization’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. The organization will not tolerate discrimination or harassment based on any of these characteristics.

EEO Policy

If you have a disability or special need that requires accommodation, please let the organization know during the recruiting process.