Manager, Customer Success

Responsibilities

• Lead, mentor, and develop a team of Customer Success Associates
• Own the retention strategy for a portfolio of health system partners
• Maintain high-level relationships with executive decision-makers
• Collaborate with cross-functional teams to inform product development
• Standardize and optimize customer reporting and communication processes
• Partner with Marketing to drive patient engagement campaigns
• Interpret team metrics on referral volumes and customer health scores

Qualifications

• 5+ years in customer success, account management, or healthcare leadership
• 1+ years in a formal people-management role
• Deep understanding of health systems, health plans, or pediatric mental health
• Exceptional presentation and negotiation skills
• Proven track record managing multiple large-scale projects
• Advanced skills in Google Workspace and CRM tools like Salesforce

Benefits

• Comprehensive healthcare coverage including medical, dental, and vision
• Coaching and therapy services through the company for Lyrians
• Equity in the company via restricted stock units
• Generous paid time off policies
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• Well-being perks and activities throughout the year

Pay

$106,000 – $146,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available