Manager Customer Service

About the role

Become part of the excitement. As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.

Responsibilities

• Assist the Branch Manager in managing resources within the branch
• Supervise and mentor customer service, administrative, warehouse, and transportation functions
• Staff all service and administrative functions and monitor performance of related employees
• Implement customer-facing service solutions and e-commerce solutions
• Set branch schedules, establish procedures, and resolve service failures
• Collaborate with Branch Manager in managing profitability, expenses, and assets

Requirements

• 3+ years experience required
• 2 year degree preferred

Qualifications

• SAP and Microsoft Office experience

Skills

• Supervisory and leadership skills; ability to motivate and support a team
• Problem solving and conflict resolution skills

Benefits

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan. Most regular, full-time employees may be eligible for:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Flexible Spending Accounts to save on expenses
• Disability Benefits at no cost to you
• Profit Sharing Plans
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Holidays
• Paid Wellness Day for preventive care
• Community Time Off for volunteering
• Predictable Work Schedules (no weekends or nights for most roles)
• Employee Recognition Program
• Educational Reimbursement and Career Development Programs
• And more perks supporting well‑being and career growth

Pay

The expected starting rate of pay for this position is $71,146 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

Schedule

Monday – Friday, 8:00 am to 5:00 pm. This position requires working three days per week in Burlington, VT and two days per week in Rutland, VT.