Manager, Customer Renewals Team

Responsibilities

• Own renewals outcomes for your assigned book of business and lead your team of Renewal Managers to achieve or exceed renewal rate, linearity, multi-year attach, and uplift targets across your portfolio.
• Lead, coach, and develop Renewal Managers. Conduct regular 1-on-1s, provide real-time feedback, model strong customer engagement, and build a team that takes ownership of outcomes.
• Establish operating standards and discipline within your team. Run consistent rhythms – weekly forecast reviews, monthly business reviews – that keep the team focused and accountable.
• Partner with Sales and Customer Success on collaboration motions and renewals strategy. Ensure your team has the context and support they need to succeed with customers.
• Own escalations from your team. Work with your Renewal Managers to resolve customer issues, protect relationships, and recover opportunities.

Qualifications

• 5+ years of sales or renewals experience in enterprise SaaS, with 3+ years managing individual contributors or leading a team of 8+
• Proven track record of hitting or exceeding individual quota and/or team targets.
• Comfort with metrics and accountability.
• Strong coaching and people leadership ability.
• Demonstrated skill in developing talent, conducting feedback conversations, and building team culture.
• Deep understanding of renewals: renewal rates, churn, customer lifecycle, forecasting practices, and the mechanics of closing deals.
• Excellent communication and interpersonal skills.
• Ability to influence peers and cross-functional partners.
• Analytical capability. Comfort reading data, identifying trends, and diagnosing root causes.
• Customer-obsessed mindset.
• Strong work ethic and bias toward action.
• Bachelor's degree required.