Manager, Customer Relationship Management

About the role

This role is responsible for supporting the growth of X-energy’s customer base by identifying, developing, and managing relationships with prospective and existing customers in key market segments. This role works under the supervision of Directors and Senior Directors of Customer Relationship Development within the Global Business Development team to implement customer engagement, support customer and opportunity qualification, enable business capture planning, and contribute to X-energy’s business development goals with a focus on long-term relationship cultivation and value delivery.

Responsibilities

• Build and maintain strong, ongoing relationships with assigned potential and existing customers.
• Support planning and execution of customer engagement opportunities, including meetings, presentations, workshops, and formal responses to RFIs/RFPs.
• Gather and communicate customer insights, needs, and priorities to internal stakeholders including engineering, licensing, commercial, and executive teams.
• Develop and deliver tailored customer value propositions in coordination with cross-functional teams.
• Aid in implementing the customer relationship management (CRM) plan for key accounts.
• Track and manage customer communications and action items in alignment with business development objectives.
• Cook up logistics and content for customer meetings, site visits, and key milestone events.
• Coordinate with cross-functional teams to support the development of capture strategies and business cases for new customer opportunities.
• Contribute to proposal development and related business development deliverables.
• Maintain awareness of nuclear industry trends and regulatory environment relevant to customer interests.
• Ensure compliance with company policies and applicable nuclear export control regulations.
• Perform other duties as assigned by manager.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field.
• Typically, ten years of experience in the nuclear energy, electric power generation, industrial energy, or heavy manufacturing sectors.
• Experience with sales cycles in complex, regulated industries such as nuclear power, utilities, or process industries.
• Experience supporting or developing responses to RFIs, RFPs, and technical proposals.

Location

530 Gaither Road, Rockville, MD

Work Site Expectations

At least 4 days per week in office.

Travel Expectations

40% as needed.

Hours

Standard office schedule is 8:00am-5:00pm ET, Mon-Fri.

Compensation

As required by Maryland and other applicable state law, X Energy, LLC (X-energy) lists the expected compensation range for a publicly advertised job opportunity based upon the job requirements (e.g. education/training, experience, skill sets, etc.). Individual candidates who meet the job requirements for the posted position will be offered a salary within this range based on their respective levels of education/training, experience, and other qualifications unique to them. Salary ranges may vary based on the specific office location and region referenced in the posting to take into consideration differences in cost of living and may not be reflective of all regions. Please note that compensation ranges listed for US job postings reflect base salary only and do not include benefits or other incentives. A reasonable estimate for this position at the level of experience required is: $111,075- $185,125.

Benefits

• 401K plan with an employer match.
• Medical/Dental /Vision Insurance.
• Life and Disability Insurance.
• Paid Time Off.
• Tuition Reimbursement/Professional Development policy.

Equal Opportunity Employer

X Energy, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

E-Verify Participation

X Energy, LLC participates in E-Verify. Please visit the links below for more information about E-Verify and the protection of your Right to Work. Right To Work Link: If you have the right to work, don't let anyone take it away (e-verify.gov). E-Verify Participation Link: E-Verify Participation Poster

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