Manager, Customer Partnerships

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we embrace unique enthusiasm, high integrity, and courage to embrace change. We value passionate people with fresh ideas from diverse backgrounds and have been recognized for our growth and innovation on the Inc. 5000 list for 15 consecutive years and the Crain’s Fast 50 list ten times. We are also honored as a Chicago Tribune Top Workplace for the last four years.

About the Role

As the Manager, Customer Partnerships (internally known as PARTnership Builder), you will maintain relationships with existing customers and strategically seek out relationships with potential customers. You will proactively manage your day by placing a high volume of outbound calls, forming personal emotional connections, and addressing customer challenges with Parts Town’s value proposition.

Responsibilities

• Place a high volume of outbound calls to new and existing equipment dealer customers.
• Sell Parts Town solutions and value proposition to a targeted customer base.
• Drive revenue by prospecting, building a pipeline, and fostering personal relationships with potential and existing customers nationwide.
• Identify and develop new account opportunities through research, outreach, and follow-up on existing customer orders.
• Integrate all sales activities into CRM (Salesforce.com) for timely and accurate reporting.
• Conduct research on accounts to understand business issues and relevant information.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities (e.g., electronic resources, technical support, manufacturer relationships).
• Travel to conferences several times each year.

Requirements

• 2+ years of sales, business development, customer development, or account management experience.
• Self-motivated, passionate, and driven to make an impact.
• Proactive with strong initiative and follow-through.
• Resilient, viewing rejection as an exciting challenge.
• Passion for building relationships and forming personal emotional connections with customers.
• Fantastic communication skills and proficiency in English (verbal and written).
• Bonus: Excel proficiency and/or familiarity with Salesforce.

About the Team

Our team is the voice of Parts Town to customers, building relationships and shifting purchases from competitors to Parts Town while focusing on profitable growth. We prioritize transparency, appreciation, and a positive workplace culture that celebrates collaboration, growth, and work-life balance.

Pay

The salary range for this role is $63,236.25–$94,466.90 annually, based on qualifications, experience, and geographical location. Parts Town is a pay-for-performance company, and this role may include a profit-sharing program and an annual bonus.

Benefits

• Hybrid work schedule.
• Team member appreciation events and recognition programs.
• Volunteer opportunities.
• Monthly IT stipend.
• Casual dress code.
• On-demand pay options (access earned pay as needed).
• Health, dental, and vision insurance.
• 401(k) with company match.
• Employee assistance programs.
• Paid time off, sick time, holidays, and parental leave.
• Professional development opportunities.