Manager Customer Insights & Data Analytics

About the role

The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing customer usage data for Ryder's products to identify sales and expansion opportunities. This manager is responsible for communicating with business stakeholders to understand Ryder's products and coordinating with technical and IT teams to identify and evaluate previously untapped data sources. They develop plans for data ingestion utilizing IT resources and ensure that the ingested data meets the needs of the marketing team or identifies and recommends process improvements.

Responsibilities

• Elevate analytics beyond data reporting and dashboarding to the delivery of actionable insights that inform strategic decisions.
• Independently identifies process gaps, recommends and implements process improvement.
• Lead innovation in both analytical products and the curation of new data sources.
• Support initiatives to improve data quality, integrity and accessibility for the marketing organization.
• Engage leadership and internal stakeholders early in the process to promote a more focused project design, greater operating efficiency, and deliver insights that will have a higher impact.
• Provide analytics and customer and experience insights down to the branch and unit level.

Requirements

• A strong sense of urgency and commitment to get the job done quickly and with high-level of quality.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Demonstrates problem solving skills and ability to find creative solutions to challenges.
• Decision quality, dealing with ambiguity, business acumen, managing & measuring work, developing, Innovation management.
• Command skills, managing vision and purpose.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Work cross-functionally in order to achieve desired results.
• Effective written and verbal communication skills, with the ability to interact with management and across business and IT groups.
• Develops and delivers effective presentations to senior levels of management.
• Ability to work independently and as a member of a team.
• Possesses strong technical aptitude, including advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc.
• Familiarity and knowledge of other programming languages and analytical tools (Python, PowerBI, R, DataBricks, etc.).
• Good understanding of B2B Marketing concepts, practices, challenges.

Qualifications

• Bachelor's degree in engineering, Economics, Finance, Statistics or Computer Science.
• Master's degree in business administration (MBA) and/or master's degree, Preferred.
• 8 years or more in big-data data analyst in a Fortune 500 company or Management Consulting, Required.
• 8 years or more working experience with Excel, SQL, R/, SAS/other Statistical Packages., Required.
• 1 year or more in experience in transportation/logistics industry a plus.