Manager Customer Insights & Data Analytics

About the role

The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing customer usage data for Ryder's products to identify sales and expansion opportunities. This manager is responsible for communicating with business stakeholders to understand Ryder's products and coordinating with technical and IT teams to identify and evaluate previously untapped data sources. They develop plans for data ingestion utilizing IT resources and ensure that the ingested data meets the needs of the marketing team or identifies and recommends process improvements. This Manager will also support the team charged with developing a deeper understanding of current and potential customers and translating that understanding into actionable insights that drive business performance.

Responsibilities

• Leading the effort to acquire data surrounding the usage of technical products across the organization, assessment of the data for quality and sustainability, and detailed analytics to support the sales and expansion of Ryder’s products.
• Elevate analytics beyond data reporting and dashboarding to the delivery of actionable insights that inform strategic decisions.
• Independently identifies process gaps, recommends and implements process improvement.
• Lead innovation in both analytical products and the curation of new data sources.
• Support initiatives to improve data quality, integrity and accessibility for the marketing organization.
• Engage leadership and internal stakeholders early in the process to promote a more focused project design, greater operating efficiency, and deliver insights that will have a higher impact.
• Provide analytics and customer and experience insights down to the branch and unit level.

Requirements

• A strong sense of urgency and commitment to get the job done quickly and with high-level of quality.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Demonstrates problem solving skills and ability to find creative solutions to challenges.
• Decision quality, dealing with ambiguity, business acumen, managing & measuring work, developing, Innovation management.
• Command skills, managing vision and purpose.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Work cross-functionally in order to achieve desired results.
• Effective written and verbal communication skills, with the ability to interact with management and across business and IT groups.
• Develops and delivers effective presentations to senior levels of management.
• Ability to work independently and as a member of a team.
• Possesses strong technical aptitude, Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc.
• Familiarity and knowledge of other programming languages and analytical tools (Python, PowerBI, R, DataBricks, etc.).
• Good understanding of B2B Marketing concepts, practices, challenges.

Qualifications

• Bachelor's degree in engineering, Economics, Finance, Statistics or Computer Science.
• Master's degree in business administration (MBA) and/or master's degree, Preferred.
• 8 years or more in big-data data analyst in a Fortune 500 company or Management Consulting, Required.
• 8 years or more working experience with Excel, SQL, R/, SAS/other Statistical Packages., Required.
• 1 year or more in experience in transportation/logistics industry a plus.

Skills

• Customer experience insights methods, analytics, tools, and practices.
• Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc.
• Familiarity and knowledge of other programming languages and analytical tools (Python, PowerBI, R, DataBricks, etc.).
• Good understanding of B2B Marketing concepts, practices, challenges.

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4022345&hashed=256118533) to download the comprehensive benefits summary.

Pay

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type Salaried Minimum Pay Range $130,000.00 Maximum Pay Range $140,000.00