Manager, Customer Care (Talent Acquisition)

Position Summary

The Manager, Customer Care (Talent Acquisition) is a front-line people leader responsible for translating quarterly business goals into executable hiring plans, coaching TA associates in live hiring situations, and leading hiring initiatives as structured projects.

What you'll do

• Hiring Strategy, Planning & Execution
• Translate quarterly business priorities into sequenced hiring plans with clear timelines and ownership.
• Re-prioritize roles as demand, timelines, or capacity constraints shift.
• Surface hiring risks early (market supply, interviewer capacity, unrealistic timelines) and recommend mitigations.
• Keep focus on roles that materially impact business delivery.
• Project & Program Management
• Lead hiring initiatives, operational improvements, and priority changes as structured projects.
• Cook up dependencies and drive execution.
• Track milestones, risks, and outcomes; adjust plans to maintain delivery commitments.
• Provide clear status updates, decisions, and next steps to stakeholders.
• People Leadership & Coaching
• Coach TA associates in live hiring situations to strengthen judgment and execution.
• Deliver direct, outcome-focused feedback tied to speed, quality, and calibration.
• Create accountability for timelines, communication, and follow-through.
• Balance workloads to sustain quality and avoid burnout.
• Talent Analytics & Performance Management
• Review core hiring metrics weekly; take corrective action when performance drifts.
• Identify bottlenecks across sourcing, assessment, and offer stages and drive resolution.
• Ensure data accuracy and reporting discipline across assigned teams.
• Use data and market insights to inform prioritization and stakeholder trade-offs.
• Recruiting Operating Model & Process Discipline
• Ensure consistent recruiting processes, system usage, and compliance.
• Improve interview flow and decision speed where delays impact outcomes.
• Partner on tool adoption and workflow clarity.
• Implement practical process improvements that reduce friction and improve consistency.
• Maintain a high-quality candidate and hiring manager experience.
• Executive Partnership & Advisory
• Build credibility with Directors and senior leaders through consistency and preparation.
• Bring clear data, practical recommendations, and informed trade-offs to discussions.
• Push back respectfully when expectations are unrealistic; align on achievable plans.
• Follow through on commitments and decisions.
• Future-Ready Workforce Planning
• Identify recurring skill gaps based on hiring patterns and delivery pressure.
• Flag misalignment between role scope/leveling and business needs.
• Highlight when hiring plans exceeds realistic team capacity.
• Partner with People Partners and business leaders to clarify capability needs.

What you’ll bring

• Proven experience leading recruiting delivery in a fast-paced, high-accountability environment
• Strong people leadership: coaching, calibration, performance management, and workload planning

Minimum Qualifications

• Option 1: Bachelor’s degree in business, human resources, or related field and 2 year’s experience in human resources, talent acquisition, or related area.
• Option 2: 4 years’ experience in human resources, talent acquisition or related area.

Preferred Qualifications

• Professional in Human Resources certification Human Resources - Professional HR (PHR) CERTIFICATION - Certification

Primary Location

806 Excellence Dr, Bentonville, AR 72716, United States of America

Note: Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.