Manager, Customer Analytics & Insights

About the role

The Manager, Customer Analytics & Insights, plays a key role in delivering data-driven insights that support franchise strategy, performance tracking, and business decisions. Reporting to the Director, Customer Analytics & Insights, this role is responsible for conducting secondary data analytics, supporting primary market research, and translating findings into clear, actionable recommendations. This individual works within a matrixed environment and across multiple customer types to balance analytical execution, insight synthesis, and collaboration to help improve customer experience outcomes.

Responsibilities

• Conduct in-depth analysis of secondary data sources (e.g., claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel ecosystem)
• Synthesize insights across data sources, identifying broader trends and implications to inform brand planning, lifecycle strategy, performance optimization, and HCP/patient journeys
• Apply advanced data analytics techniques and structured analytical approaches, including segmentation, to distinguish patterns, drivers, and opportunities
• Develop and maintain standardized dashboards, reports, and analytical tools that enable ongoing monitoring of brand and portfolio performance
• Support data quality and consistency efforts, including validation and alignment across data sources and reporting outputs
• Design and execute qualitative and quantitative primary market research to understand needs and behaviors across customer types (HCPs, HCOs, patients, medical/KOLs, payers)
• Integrate primary research and secondary data insights to provide a comprehensive view of customer perspectives and needs
• Interpret and communicate research findings to cross-functional stakeholders, translating results into clear implications for brand strategy and execution
• Perform and interpret strategic market, competitive, and landscape analyses
• Partner with stakeholders across Commercial, Medical, and Market Access to uncover key business questions and deliver relevant, integrated insights
• Collaborate with data strategy and technology teams to align on data sources, methodologies, and analytical outputs
• Support the development of standardized analytical frameworks to improve efficiency and capability
• Identify opportunities to enhance research processes, tools, and best practices with a continuous growth mindset

Qualifications

• Bachelor's degree in a quantitative, scientific, business, or related field
• 4 to 6+ years of progressive experience in analytics, market research, or consulting
• Advanced degree (MBA or relevant graduate degree) preferred
• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred

Skills

• Experience analyzing secondary pharmaceutical data sources, such as claims, EHR/EMR, specialty pharmacy, and/or prescriber-level data
• Strong proficiency with primary market research methodologies, including qualitative (e.g., interviews, focus groups) and quantitative approaches (e.g., surveys, segmentation)
• Proficiency with analytics, visualization, and querying tools (e.g., Power BI, Tableau, Excel, SQL, Python, R, or SAS)
• Experience with pharma or healthcare datasets (e.g., IQVIA DDD, Xponent, patient claims data)
• Structured problem-solving skills, with the ability to break down complex business questions into practical analytical solutions
• Track record of being a collaborative team player, self-starter, and adaptive to meeting the evolving needs of a fast-paced matrixed organization

Pay

Base pay range: $120,000.00 - $180,000.00. Individual compensation paid within this range depends on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan.