Manager, CRM

About the role

The Manager, CRM is a member of the Corporate Global CRM team dedicated to FTI’s largest business segment, corporate finance. We are looking for an individual who is a strategist that can influence senior practitioners, and can execute. The ideal candidate will have a strong technical and business background in sales operations, specifically business intelligence insights and reporting and BD tools like CRM.

Responsibilities

• Develop, execute, optimize and maintain the processes and procedures within the CRM that will support Corporate Finance & Restructuring’s CRM strategy and priorities
• Manage and increase adoption of BD tools to maximize opportunities and client relationships to generate revenue for the Corporate Finance segment globally
• Develop onboarding and ongoing training of BD tools for Corporate Finance segment users to raise awareness of BD tools and increase adoption and engagement
• Generate pipeline reporting and business intelligence, coordinating with the Corporate Finance team where necessary, proactively and in response to ad hoc requests from stakeholders
• Partner with the VP of Marketing in Corporate Finance to establish KPIs, measurement, reporting and insights plans
• Research and analyze CRM/finance data to support BD account planning, campaigns, and activities

Requirements

• Bachelor's degree in Computer Science, Business or closely related field
• 5+ years of professional Sales operations, business intelligence, and or CRM experience
• Ability to travel as needed

Qualifications

• 3+ years for intermediate-level PowerBI with complex reporting and semantic model development
• 2+ years related experience for Salesforce or equivalent CRM
• 1+ SQL and/or Python script coding or equivalent educational training
• Experience in an analytical, marketing, client development or business development role strongly preferred, with experience using Salesforce CRM or equivalent, BoardEx or ExecAtlas, LinkedIn or similar databases, and/or marketing automation platform

Skills

• Strategic thinking and execution
• Excellent communication and interpersonal skills
• Problem-solving abilities
• Technical proficiency in CRM and related tools

Benefits

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Pay

Minimum Pay: $116,500
Maximum Pay: $204,000

Schedule

Full-time position