Manager, Control Tower Operations (Hybrid/Remote)

We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Key info: - Job title: Manager, Control Tower Operations (already shown, not repeat as heading) - Location: Omaha, NE presort facility; hybrid, preference for Omaha, but strong candidates outside considered with ability to travel. - Salary: base salary range $80,000-95,000 annually + a 10% field bonus. - Vacation: "As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year." That's schedule info? It's about vacation, maybe schedule? Could be considered schedule? Might be considered Benefits? It's about vacation policy. Could be part of Benefits? But we only include Pay, Schedule, Benefits if posting actually states them. The posting mentions flexible work schedule, no set vacation. That's schedule info. So we can include a Schedule section with that statement. - Benefits: "Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)". That's a benefit statement. So Benefits section. - Pay: we have salary range + bonus. So Pay section. - Responsibilities: many bullet points under "You Will Lead & Develop the Control Tower Team:" etc. Those are duties. We'll put under Responsibilities. - Requirements/Qualifications/Skills: The posting has "As a Manager, Control Tower Operations, You Have" list of qualifications. Also "Other duties may be assigned". Also "Our Team" description about Pitney Bowes Presort Services (maybe About the role?). Also "We Will Provide the opportunity to grow..." etc. That's more about benefits/culture. We need to decide sections: About the role (maybe a brief overview), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate like EEO, equal opportunity, application instructions, etc. We need to preserve all substantive information. So we need to include details about hybrid work, location, salary, bonus, vacation, benefits, responsibilities list, qualifications list, maybe skills list (proficiency in TMS, analytical skills, communication, etc). Could combine Requirements and Qualifications and Skills? But we need to follow instruction: Use headings for those sections if content exists. We can split into Requirements (experience, leadership), Qualifications (education, preferred), Skills (specific proficiencies). However we must avoid thin sections; better to combine if content is thin. Let's see. Responsibilities: many bullet points. Requirements: At least five (5) years of progressive experience in transportation, logistics, or supply chain operations, with a minimum of two (2) years in a people leadership role; Demonstrated ability to lead and develop teams in a centralized, fast-paced, real-time operations environment; Proven experience managing carrier relationships and holding external partners accountable to service commitments and performance standards; Experience partnering with cross-functional or corporate teams on strategic transportation initiatives, with the ability to translate strategy into team-level execution. Qualifications: Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms; Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel and PowerPoint; ability to develop performance narratives for leadership audiences; Excellent communication and interpersonal skills, with the ability to build relationships, influence without direct authority, and present effectively across all organizational levels; Experience managing service level agreements and driving measurable performance improvement in a transportation or logistics environment; Working knowledge of DOT regulations, carrier management practices, and fleet operations; Familiarity with USPS mail processing, marketing mail logistics, or postal industry operations preferred; A bachelor’s degree in business, logistics, supply chain management, or a related field preferred; equivalent experience will be considered. Skills: Could be overlapping with qualifications. Might be better to have just Requirements and Qualifications sections, and maybe Skills not needed. But we need to follow instruction: Use headings for sections if posting has real specific content. The posting does have a list of skills (proficiency in TMS, analytical/reporting, communication, etc). That could be Skills section. However we already have Qualifications covering education and experience; Skills could be separate. But we must avoid thin sections. Let's see if we can make three substantive sections: Responsibilities, Requirements, Qualifications (which includes education, skills, etc). Pay, Benefits, Schedule also have content. Thus we could have sections: About the role (maybe a brief paragraph summarizing role and hybrid), Responsibilities, Requirements, Qualifications, Pay, Benefits, Schedule. Check if About the role has content: The posting starts with "We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve. We’re Looking For People Who Act with urgency, accountability, and purpose Deliver high quality work with consistency and pride Collaborate effectively and elevate those around them Focus on outcomes that drive impact and growth Job Description Pitney Bowes is now hiring for a Manager, Control Tower Operations at our Omaha, NE presort facility! ***This position is hybrid, with a strong preference for candidates located in Omaha, NE. However, strong candidates outside of the Omaha, NE area will be considered with ability to travel to Omaha, NE.***" That's a decent overview. So we can put that as About the role. Now we need to strip out boilerplate: EEO, equal opportunity, application instructions, etc. Also remove "Other duties may be assigned" maybe keep as part of responsibilities? It's a generic line; we could keep but it's not substantive. Might drop. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep the specifics: hybrid, location, salary range, bonus, vacation statement, benefits statement, responsibilities bullet list, qualifications list, etc. We need to format as HTML: use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not include / or markdown. Let's craft. First, About the role: combine the introductory paragraphs up to the hybrid statement. Might also include the "Job Description" line? Probably not needed as heading. We'll produce a

  with that text. We need to ensure we don't repeat job title as heading. It's okay to mention it inside paragraph. Now Responsibilities: we have a list of duties under "You Will Lead & Develop the Control Tower Team:" etc. We'll turn each bullet into

• . The text includes multiple paragraphs each starting with a bold heading? Actually the posting uses headings like "You Will Lead & Develop the Control Tower Team:" then a sentence, then "Set Operational Direction:" etc. We'll treat each as a list item. We need to capture all bullet points: - Provide day-to-day leadership, coaching, and performance management for a team of Control Tower Specialists; build individual capability, foster a high-performance culture, and ensure the team has the direction, tools, and support needed to execute at a high level - Set Operational Direction: Establish and communicate clear priorities, workflows, and performance expectations for the Control Tower; ensure consistent, high-quality execution across dispatch, track and trace, site communications, and exception management - Own Carrier Performance & Accountability: Serve as the primary point of accountability for carrier and vendor performance within the Control Tower’s scope; conduct regular performance reviews, lead corrective action conversations, and drive carrier compliance with contractual service commitments - Represent the Control Tower in Corporate Initiatives: Partner with the corporate transportation team and site leadership on strategic initiatives including network optimization, TMS enhancements, carrier sourcing, and new client implementations; lead the Control Tower’s contribution to these efforts and serve as the connective link between corporate direction and site-level execution - Drive Service Level Achievement: Monitor and report on key transportation performance metrics including on-time delivery, carrier compliance, and network service levels; provide leadership and cross-functional stakeholders with clear, data-driven performance narratives and recommendations that drive accountability and continuous improvement - Manage Cross-Functional Relationships: Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; serve as the primary escalation point from the field into the Control Tower and resolve issues that exceed the team’s authority level - Monitor & Report on Team Performance: Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends; provide leadership with actionable insights and data-driven recommendations for continuous improvement - Champion Continuous Improvement: Identify and lead operational improvement initiatives within the Control Tower; formulate process changes, drive adoption across the team, and measure outcomes to ensure sustained efficiency and service gains - Ensure TMS & Process Compliance: Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements across the team; identify gaps and implement corrective measures where standards are not met - Support Workforce Planning: Partner with HR and leadership on hiring, onboarding, and workforce planning for the Control Tower team; ensure adequate staffing levels and skill coverage to meet operational needs We could also include "Other duties may be assigned" but it's generic; maybe drop. Now Requirements: list: - At least five (5) years of progressive experience in transportation, logistics, or supply chain operations, with a minimum of two (2) years in a people leadership role - Demonstrated ability to lead and develop teams in a centralized, fast-paced, real-time operations environment - Proven experience managing carrier relationships and holding external partners accountable to service commitments and performance standards - Experience partnering with cross-functional or corporate teams on strategic transportation initiatives, with the ability to translate strategy into team-level execution Now Qualifications: list: - Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms - Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel and PowerPoint; ability to develop performance narratives for leadership audiences - Excellent communication and interpersonal skills, with the ability to build relationships, influence without direct authority, and present effectively across all organizational levels - Experience managing service level agreements and driving measurable performance improvement in a transportation or logistics environment - Working knowledge of DOT regulations, carrier management practices, and fleet operations - Familiarity with USPS mail processing, marketing mail logistics, or postal industry operations preferred - A bachelor’s degree in business, logistics, supply chain management, or a related field preferred; equivalent experience will be considered Now Pay: The base salary range is $80,000-95,000 / annually + a 10% field bonus. We could phrase as:

  The base salary range is $80,000–$95,000 per year, plus a 10% field bonus.

  Now Benefits: "Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)". Also maybe "We Will Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization". That's also benefits/culture. We'll include those as bullet list under Benefits. Thus Benefits section: list items: - Opportunity to grow and develop your career - Inclusive environment that encourages diverse perspectives and ideas - Challenging and unique opportunities to contribute to the success of a transforming organization - Comprehensive benefits globally (PB Benefits and Wellbeing Programs) Now Schedule: The posting says: "As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year." Also hybrid mention earlier. So schedule includes hybrid and flexible work schedule, no set vacation. We'll include that. Thus Schedule section:

  This is a hybrid role with a strong preference for candidates located in Omaha, NE; strong candidates outside the area will be considered with ability to travel to Omaha. The role offers a flexible work schedule and does not have a set amount of vacation per year.

  Now About the role: we need