Manager, Control Tower Operations (Hybrid/Remote)

About the role

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve. We’re Looking For People Who Act with urgency, accountability, and purpose; Deliver high quality work with consistency and pride; Collaborate effectively and elevate those around them; Focus on outcomes that drive impact and growth. Pitney Bowes is now hiring for a Manager, Control Tower Operations at our Omaha, NE presort facility. This position is hybrid, with a strong preference for candidates located in Omaha, NE; however, strong candidates outside of the Omaha, NE area will be considered with ability to travel to Omaha, NE.

Responsibilities

• Provide day-to-day leadership, coaching, and performance management for a team of Control Tower Specialists; build individual capability, foster a high-performance culture, and ensure the team has the direction, tools, and support needed to execute at a high level.
• Establish and communicate clear priorities, workflows, and performance expectations for the Control Tower; ensure consistent, high-quality execution across dispatch, track and trace, site communications, and exception management.
• Serve as the primary point of accountability for carrier and vendor performance within the Control Tower’s scope; conduct regular performance reviews, lead corrective action conversations, and drive carrier compliance with contractual service commitments.
• Partner with the corporate transportation team and site leadership on strategic initiatives including network optimization, TMS enhancements, carrier sourcing, and new client implementations; lead the Control Tower’s contribution to these efforts and serve as the connective link between corporate direction and site-level execution.
• Monitor and report on key transportation performance metrics including on-time delivery, carrier compliance, and network service levels; provide leadership and cross-functional stakeholders with clear, data-driven performance narratives and recommendations that drive accountability and continuous improvement.
• Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; serve as the primary escalation point from the field into the Control Tower and resolve issues that exceed the team’s authority level.
• Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends; provide leadership with actionable insights and data-driven recommendations for continuous improvement.
• Identify and lead operational improvement initiatives within the Control Tower; formulate process changes, drive adoption across the team, and measure outcomes to ensure sustained efficiency and service gains.
• Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements across the team; identify gaps and implement corrective measures where standards are not met.
• Partner with HR and leadership on hiring, onboarding, and workforce planning for the Control Tower team; ensure adequate staffing levels and skill coverage to meet operational needs.
• Other duties may be assigned.

Requirements

• At least five (5) years of progressive experience in transportation, logistics, or supply chain operations, with a minimum of two (2) years in a people leadership role.
• Demonstrated ability to lead and develop teams in a centralized, fast-paced, real-time operations environment.
• Proven experience managing carrier relationships and holding external partners accountable to service commitments and performance standards.
• Experience partnering with cross-functional or corporate teams on strategic transportation initiatives, with the ability to translate strategy into team-level execution.
• Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms.
• Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel and PowerPoint; ability to develop performance narratives for leadership audiences.
• Excellent communication and interpersonal skills, with the ability to build relationships, influence without direct authority, and present effectively across all organizational levels.