Manager, Control Tower Operations (Hybrid/Remote)

About the role

Pitney Bowes is hiring a Manager, Control Tower Operations at its Omaha, NE presort facility. This hybrid role prefers candidates located in Omaha, NE but will consider strong candidates able to travel. The position offers a base salary range of $80,000‑95,000 per year plus a 10% field bonus and a flexible work schedule with no set vacation amount.

Responsibilities

• Provide day-to-day leadership, coaching, and performance management for a team of Control Tower Specialists; build individual capability, foster a high-performance culture, and ensure the team has the direction, tools, and support needed to execute at a high level
• Set Operational Direction: Establish and communicate clear priorities, workflows, and performance expectations for the Control Tower; ensure consistent, high-quality execution across dispatch, track and trace, site communications, and exception management
• Own Carrier Performance & Accountability: Serve as the primary point of accountability for carrier and vendor performance within the Control Tower’s scope; conduct regular performance reviews, lead corrective action conversations, and drive carrier compliance with contractual service commitments
• Represent the Control Tower in Corporate Initiatives: Partner with the corporate transportation team and site leadership on strategic initiatives including network optimization, TMS enhancements, carrier sourcing, and new client implementations; lead the Control Tower’s contribution to these efforts and serve as the connective link between corporate direction and site-level execution
• Drive Service Level Achievement: Monitor and report on key transportation performance metrics including on-time delivery, carrier compliance, and network service levels; provide leadership and cross-functional stakeholders with clear, data-driven performance narratives and recommendations that drive accountability and continuous improvement
• Manage Cross-Functional Relationships: Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; serve as the primary escalation point from the field into the Control Tower and resolve issues that exceed the team’s authority level
• Monitor & Report on Team Performance: Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends; provide leadership with actionable insights and data-driven recommendations for continuous improvement
• Champion Continuous Improvement: Identify and lead operational improvement initiatives within the Control Tower; formulate process changes, drive adoption across the team, and measure outcomes to ensure sustained efficiency and service gains
• Ensure TMS & Process Compliance: Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements across the team; identify gaps and implement corrective measures where standards are not met
• Support Workforce Planning: Partner with HR and leadership on hiring, onboarding, and workforce planning for the Control Tower team; ensure adequate staffing levels and skill coverage to meet operational needs