Manager, Control Tower Operations (Hybrid/Remote)
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings. Remove boilerplate etc. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones.
We need to extract content: The posting includes:
- Intro paragraph about Pitney Bowes culture (maybe "About the role"? Actually "About the role" could be the description of the role? The posting includes "Job Description Pitney Bowes is now hiring for a Manager, Control Tower Operations at our Omaha, NE presort facility!" Then details: hybrid, location, salary range, flexible work schedule (no set vacation). Then "You Are An operations-focused people leader..." then "You Will ..." list of duties. Then "As a Manager, Control Tower Operations, You Have ..." list of qualifications/requirements. Then "Our Team ..." description of Pitney Bowes Presort Services. Then "We Will Provide ..." list of benefits: opportunity to grow, inclusive environment, challenging opportunities, comprehensive benefits globally (PB Benefits and Wellbeing Programs). Then EEO boilerplate etc to remove.
We need to decide sections: Could have:
- About the role (maybe summary of role and location/hybrid etc)
- Responsibilities (the "You Will" list)
- Requirements/Qualifications (the "You Have" list)
- Benefits (the "We Will Provide" list)
- Pay (salary range and bonus)
- Schedule (flexible work schedule, no set vacation)
We need to ensure we only include sections with real content.
Let's extract specifics:
About the role: Could include: "Manager, Control Tower Operations at our Omaha, NE presort facility! ***This position is hybrid, with a strong preference for candidates located in Omaha, NE. However, strong candidates outside of the Omaha, NE area will be considered with ability to travel to Omaha, NE.*** The base salary range is $80,000-95,000 / annually + a 10% field bonus. As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year."
But salary and schedule may be separate sections. However we could combine location/hybrid in About the role, and then separate Pay and Schedule sections.
Responsibilities: The bullet list under "You Will Lead & Develop the Control Tower Team:" etc. Many bullet points.
Requirements/Qualifications: The list under "As a Manager, Control Tower Operations, You Have At least five (5) years ..." etc.
Benefits: The list under "We Will Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)". That's a list of benefits.
Pay: Salary range and bonus.
Schedule: Flexible work schedule, no set vacation per year.
We need to avoid filler like "commensurate with experience" etc. Not present.
We must not include boilerplate like EEO, equal opportunity, application instructions.
We must output only HTML fragment, no /, no markdown fences.
We need to use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail.
We need to decide how to format lists: each bullet as
- . For responsibilities, we have many items each starting with a bold heading? Actually the text: "You Will Lead & Develop the Control Tower Team: Provide day-to-day leadership, coaching, and performance management for a team of Control Tower Specialists; build individual capability, foster a high-performance culture, and ensure the team has the direction, tools, and support needed to execute at a high level Set Operational Direction: Establish and communicate clear priorities, workflows, and performance expectations for the Control Tower; ensure consistent, high-quality execution across dispatch, track and trace, site communications, and exception management Own Carrier Performance & Accountability: Serve as the primary point of accountability for carrier and vendor performance within the Control Tower’s scope; conduct regular performance reviews, lead corrective action conversations, and drive carrier compliance with contractual service commitments Represent the Control Tower in Corporate Initiatives: Partner with the corporate transportation team and site leadership on strategic initiatives including network optimization, TMS enhancements, carrier sourcing, and new client implementations; lead the Control Tower’s contribution to these efforts and serve as the connective link between corporate direction and site-level execution Drive Service Level Achievement: Monitor and report on key transportation performance metrics including on-time delivery, carrier compliance, and network service levels; provide leadership and cross-functional stakeholders with clear, data-driven performance narratives and recommendations that drive accountability and continuous improvement Manage Cross-Functional Relationships: Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; serve as the primary escalation point from the field into the Control Tower and resolve issues that exceed the team’s authority level Monitor & Report on Team Performance: Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends; provide leadership with actionable insights and data-driven recommendations for continuous improvement Champion Continuous Improvement: Identify and lead operational improvement initiatives within the Control Tower; formulate process changes, drive adoption across the team, and measure outcomes to ensure sustained efficiency and service gains Ensure TMS & Process Compliance: Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements across the team; identify gaps and implement corrective measures where standards are not met Support Workforce Planning: Partner with HR and leadership on hiring, onboarding, and workforce planning for the Control Tower team; ensure adequate staffing levels and skill coverage to meet operational needs Other duties may be assigned"
We could break each colon-separated item into a list item. But we need to preserve all substantive information; we can keep the sentences as is, maybe each bullet as a full sentence.
Similarly for requirements: "As a Manager, Control Tower Operations, You Have At least five (5) years of progressive experience in transportation, logistics, or supply chain operations, with a minimum of two (2) years in a people leadership role Demonstrated ability to lead and develop teams in a centralized, fast-paced, real-time operations environment Proven experience managing carrier relationships and holding external partners accountable to service commitments and performance standards Experience partnering with cross-functional or corporate teams on strategic transportation initiatives, with the ability to translate strategy into team-level execution Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel and PowerPoint; ability to develop performance narratives for leadership audiences Excellent communication and interpersonal skills, with the ability to build relationships, influence without direct authority, and present effectively across all organizational levels Experience managing service level agreements and driving measurable performance improvement in a transportation or logistics environment Working knowledge of DOT regulations, carrier management practices, and fleet operations Familiarity with USPS mail processing, marketing mail logistics, or postal industry operations preferred A bachelor’s degree in business, logistics, supply chain management, or a related field preferred; equivalent experience will be considered"
We can break each sentence after each period.
Benefits: "We Will Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)". Could break each as separate benefit.
Pay: "The base salary range is $80,000-95,000 / annually + a 10% field bonus."
Schedule: "As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year."
About the role: Could include location/hybrid and maybe brief description: "Manager, Control Tower Operations at our Omaha, NE presort facility! This position is hybrid, with a strong preference for candidates located in Omaha, NE. However, strong candidates outside of the Omaha, NE area will be considered with ability to travel to Omaha, NE."
We need to avoid repeating job title as heading; we are not using heading for job title.
We need to ensure we don't include filler like "Other duties may be assigned" maybe we can include as a bullet? It's substantive but generic; maybe we can keep it as a bullet under responsibilities.
We need to remove boilerplate: EEO, equal opportunity, application instructions, etc.
Now construct HTML:
We'll have sections:
About the Role
Manager, Control Tower Operations at our Omaha, NE presort facility. This position is hybrid, with a strong preference for candidates located in Omaha, NE; strong candidates outside the area will be considered with ability to travel to Omaha.
Responsibilities
- Provide day-to-day leadership, coaching, and performance management for a team of Control Tower Specialists; build individual capability, foster a high-performance culture, and ensure the team has the direction, tools, and support needed to execute at a high level.
- Establish and communicate clear priorities, workflows, and performance expectations for the Control Tower; ensure consistent, high-quality execution across dispatch, track and trace, site communications, and exception management.
- Serve as the primary point of accountability for carrier and vendor performance within the Control Tower’s scope; conduct regular performance reviews, lead corrective action conversations, and drive carrier compliance with contractual service commitments.
- Partner with the corporate transportation team and site leadership on strategic initiatives including network optimization, TMS enhancements, carrier sourcing, and new client implementations; lead the Control Tower’s contribution to these efforts and serve as the connective link between corporate direction and site-level execution.
- Monitor and report on key transportation performance metrics including on-time delivery, carrier compliance, and network service levels; provide leadership and cross-functional stakeholders with clear, data-driven performance narratives and recommendations that drive accountability and continuous improvement.
- Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; serve as the primary escalation point from the field into the Control Tower and resolve issues that exceed the team’s authority level.
- Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends; provide leadership with actionable insights and data-driven recommendations for continuous improvement.
- Identify and lead operational improvement initiatives within the Control Tower; formulate process changes, drive adoption across the team, and measure outcomes to ensure sustained efficiency and service gains.
- Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements across the team; identify gaps and implement corrective measures where standards are not met.
- Partner with HR and leadership on hiring, onboarding, and workforce planning for the Control Tower team; ensure adequate staffing levels and skill coverage to meet operational needs.
- Other duties may be assigned.
Requirements
- At least five (5) years of progressive experience in transportation, logistics, or supply chain operations, with a minimum of two (2) years in a people leadership role.
- Demonstrated ability to lead and develop teams in a centralized, fast-paced, real-time operations environment.
- Proven experience managing carrier relationships and holding external partners accountable to service commitments and performance standards.
- Experience partnering with cross-functional or corporate teams on strategic transportation initiatives, with the ability to translate strategy into team-level execution.
- Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms.
- Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel and PowerPoint; ability to develop performance narratives for leadership audiences.
for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings. Remove boilerplate etc. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to extract content: The posting includes: - Intro paragraph about Pitney Bowes culture (maybe "About the role"? Actually "About the role" could be the description of the role? The posting includes "Job Description Pitney Bowes is now hiring for a Manager, Control Tower Operations at our Omaha, NE presort facility!" Then details: hybrid, location, salary range, flexible work schedule (no set vacation). Then "You Are An operations-focused people leader..." then "You Will ..." list of duties. Then "As a Manager, Control Tower Operations, You Have ..." list of qualifications/requirements. Then "Our Team ..." description of Pitney Bowes Presort Services. Then "We Will Provide ..." list of benefits: opportunity to grow, inclusive environment, challenging opportunities, comprehensive benefits globally (PB Benefits and Wellbeing Programs). Then EEO boilerplate etc to remove. We need to decide sections: Could have: - About the role (maybe summary of role and location/hybrid etc) - Responsibilities (the "You Will" list) - Requirements/Qualifications (the "You Have" list) - Benefits (the "We Will Provide" list) - Pay (salary range and bonus) - Schedule (flexible work schedule, no set vacation) We need to ensure we only include sections with real content. Let's extract specifics: About the role: Could include: "Manager, Control Tower Operations at our Omaha, NE presort facility! ***This position is hybrid, with a strong preference for candidates located in Omaha, NE. However, strong candidates outside of the Omaha, NE area will be considered with ability to travel to Omaha, NE.*** The base salary range is $80,000-95,000 / annually + a 10% field bonus. As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year." But salary and schedule may be separate sections. However we could combine location/hybrid in About the role, and then separate Pay and Schedule sections. Responsibilities: The bullet list under "You Will Lead & Develop the Control Tower Team:" etc. Many bullet points. Requirements/Qualifications: The list under "As a Manager, Control Tower Operations, You Have At least five (5) years ..." etc. Benefits: The list under "We Will Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)". That's a list of benefits. Pay: Salary range and bonus. Schedule: Flexible work schedule, no set vacation per year. We need to avoid filler like "commensurate with experience" etc. Not present. We must not include boilerplate like EEO, equal opportunity, application instructions. We must output only HTML fragment, no /, no markdown fences. We need to use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail.
We need to decide how to format lists: each bullet as
- . For responsibilities, we have many items each starting with a bold heading? Actually the text: "You Will Lead & Develop the Control Tower Team: Provide day-to-day leadership, coaching, and performance management for a team of Control Tower Specialists; build individual capability, foster a high-performance culture, and ensure the team has the direction, tools, and support needed to execute at a high level Set Operational Direction: Establish and communicate clear priorities, workflows, and performance expectations for the Control Tower; ensure consistent, high-quality execution across dispatch, track and trace, site communications, and exception management Own Carrier Performance & Accountability: Serve as the primary point of accountability for carrier and vendor performance within the Control Tower’s scope; conduct regular performance reviews, lead corrective action conversations, and drive carrier compliance with contractual service commitments Represent the Control Tower in Corporate Initiatives: Partner with the corporate transportation team and site leadership on strategic initiatives including network optimization, TMS enhancements, carrier sourcing, and new client implementations; lead the Control Tower’s contribution to these efforts and serve as the connective link between corporate direction and site-level execution Drive Service Level Achievement: Monitor and report on key transportation performance metrics including on-time delivery, carrier compliance, and network service levels; provide leadership and cross-functional stakeholders with clear, data-driven performance narratives and recommendations that drive accountability and continuous improvement Manage Cross-Functional Relationships: Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; serve as the primary escalation point from the field into the Control Tower and resolve issues that exceed the team’s authority level Monitor & Report on Team Performance: Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends; provide leadership with actionable insights and data-driven recommendations for continuous improvement Champion Continuous Improvement: Identify and lead operational improvement initiatives within the Control Tower; formulate process changes, drive adoption across the team, and measure outcomes to ensure sustained efficiency and service gains Ensure TMS & Process Compliance: Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements across the team; identify gaps and implement corrective measures where standards are not met Support Workforce Planning: Partner with HR and leadership on hiring, onboarding, and workforce planning for the Control Tower team; ensure adequate staffing levels and skill coverage to meet operational needs Other duties may be assigned"
We could break each colon-separated item into a list item. But we need to preserve all substantive information; we can keep the sentences as is, maybe each bullet as a full sentence.
Similarly for requirements: "As a Manager, Control Tower Operations, You Have At least five (5) years of progressive experience in transportation, logistics, or supply chain operations, with a minimum of two (2) years in a people leadership role Demonstrated ability to lead and develop teams in a centralized, fast-paced, real-time operations environment Proven experience managing carrier relationships and holding external partners accountable to service commitments and performance standards Experience partnering with cross-functional or corporate teams on strategic transportation initiatives, with the ability to translate strategy into team-level execution Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel and PowerPoint; ability to develop performance narratives for leadership audiences Excellent communication and interpersonal skills, with the ability to build relationships, influence without direct authority, and present effectively across all organizational levels Experience managing service level agreements and driving measurable performance improvement in a transportation or logistics environment Working knowledge of DOT regulations, carrier management practices, and fleet operations Familiarity with USPS mail processing, marketing mail logistics, or postal industry operations preferred A bachelor’s degree in business, logistics, supply chain management, or a related field preferred; equivalent experience will be considered"
We can break each sentence after each period.
Benefits: "We Will Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)". Could break each as separate benefit.
Pay: "The base salary range is $80,000-95,000 / annually + a 10% field bonus."
Schedule: "As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year."
About the role: Could include location/hybrid and maybe brief description: "Manager, Control Tower Operations at our Omaha, NE presort facility! This position is hybrid, with a strong preference for candidates located in Omaha, NE. However, strong candidates outside of the Omaha, NE area will be considered with ability to travel to Omaha, NE."
We need to avoid repeating job title as heading; we are not using heading for job title.
We need to ensure we don't include filler like "Other duties may be assigned" maybe we can include as a bullet? It's substantive but generic; maybe we can keep it as a bullet under responsibilities.
We need to remove boilerplate: EEO, equal opportunity, application instructions, etc.
Now construct HTML:
We'll have sections:
About the Role
Manager, Control Tower Operations at our Omaha, NE presort facility. This position is hybrid, with a strong preference for candidates located in Omaha, NE; strong candidates outside the area will be considered with ability to travel to Omaha.
Responsibilities
- Provide day-to-day leadership, coaching, and performance management for a team of Control Tower Specialists; build individual capability, foster a high-performance culture, and ensure the team has the direction, tools, and support needed to execute at a high level.
- Establish and communicate clear priorities, workflows, and performance expectations for the Control Tower; ensure consistent, high-quality execution across dispatch, track and trace, site communications, and exception management.
- Serve as the primary point of accountability for carrier and vendor performance within the Control Tower’s scope; conduct regular performance reviews, lead corrective action conversations, and drive carrier compliance with contractual service commitments.
- Partner with the corporate transportation team and site leadership on strategic initiatives including network optimization, TMS enhancements, carrier sourcing, and new client implementations; lead the Control Tower’s contribution to these efforts and serve as the connective link between corporate direction and site-level execution.
- Monitor and report on key transportation performance metrics including on-time delivery, carrier compliance, and network service levels; provide leadership and cross-functional stakeholders with clear, data-driven performance narratives and recommendations that drive accountability and continuous improvement.
- Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; serve as the primary escalation point from the field into the Control Tower and resolve issues that exceed the team’s authority level.
- Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends; provide leadership with actionable insights and data-driven recommendations for continuous improvement.
- Identify and lead operational improvement initiatives within the Control Tower; formulate process changes, drive adoption across the team, and measure outcomes to ensure sustained efficiency and service gains.
- Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements across the team; identify gaps and implement corrective measures where standards are not met.
- Partner with HR and leadership on hiring, onboarding, and workforce planning for the Control Tower team; ensure adequate staffing levels and skill coverage to meet operational needs.
- Other duties may be assigned.
Requirements
- At least five (5) years of progressive experience in transportation, logistics, or supply chain operations, with a minimum of two (2) years in a people leadership role.
- Demonstrated ability to lead and develop teams in a centralized, fast-paced, real-time operations environment.
- Proven experience managing carrier relationships and holding external partners accountable to service commitments and performance standards.
- Experience partnering with cross-functional or corporate teams on strategic transportation initiatives, with the ability to translate strategy into team-level execution.
- Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms.
- Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel and PowerPoint; ability to develop performance narratives for leadership audiences.
for prose. We need to preserve all substantive information; do not invent or summarize away detail. We need to decide how to format lists: each bullet as
About the Role
Manager, Control Tower Operations at our Omaha, NE presort facility. This position is hybrid, with a strong preference for candidates located in Omaha, NE; strong candidates outside the area will be considered with ability to travel to Omaha.
Responsibilities
- Provide day-to-day leadership, coaching, and performance management for a team of Control Tower Specialists; build individual capability, foster a high-performance culture, and ensure the team has the direction, tools, and support needed to execute at a high level.
- Establish and communicate clear priorities, workflows, and performance expectations for the Control Tower; ensure consistent, high-quality execution across dispatch, track and trace, site communications, and exception management.
- Serve as the primary point of accountability for carrier and vendor performance within the Control Tower’s scope; conduct regular performance reviews, lead corrective action conversations, and drive carrier compliance with contractual service commitments.
- Partner with the corporate transportation team and site leadership on strategic initiatives including network optimization, TMS enhancements, carrier sourcing, and new client implementations; lead the Control Tower’s contribution to these efforts and serve as the connective link between corporate direction and site-level execution.
- Monitor and report on key transportation performance metrics including on-time delivery, carrier compliance, and network service levels; provide leadership and cross-functional stakeholders with clear, data-driven performance narratives and recommendations that drive accountability and continuous improvement.
- Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; serve as the primary escalation point from the field into the Control Tower and resolve issues that exceed the team’s authority level.
- Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends; provide leadership with actionable insights and data-driven recommendations for continuous improvement.
- Identify and lead operational improvement initiatives within the Control Tower; formulate process changes, drive adoption across the team, and measure outcomes to ensure sustained efficiency and service gains.
- Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements across the team; identify gaps and implement corrective measures where standards are not met.
- Partner with HR and leadership on hiring, onboarding, and workforce planning for the Control Tower team; ensure adequate staffing levels and skill coverage to meet operational needs.
- Other duties may be assigned.
Requirements
- At least five (5) years of progressive experience in transportation, logistics, or supply chain operations, with a minimum of two (2) years in a people leadership role.
- Demonstrated ability to lead and develop teams in a centralized, fast-paced, real-time operations environment.
- Proven experience managing carrier relationships and holding external partners accountable to service commitments and performance standards.
- Experience partnering with cross-functional or corporate teams on strategic transportation initiatives, with the ability to translate strategy into team-level execution.
- Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms.
- Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel and PowerPoint; ability to develop performance narratives for leadership audiences.